Medical Front Desk – Admin Assistant
Job Description:
- Answer inbound calls and emails professionally, ensuring patient queries are handled promptly.
- Schedule, reschedule, and confirm appointments efficiently.
- Respond to patient messages across multiple channels (phone, text, patient portal, email).
- Prepare patient charts before appointments, ensuring all information is up-to-date.
- Upload scribe notes, lab results, patient handouts, and care plans into the system.
- Order and schedule lab tests according to provider instructions.
- Assist with prescribing workflows and coordinate with pharmacies to fulfill patient prescriptions.
- Provide service estimates and process patient payments as needed.
- Conduct post-visit clarity calls to ensure patient satisfaction.
- Lead discovery calls with prospective patients to provide necessary information.
- Respond to prospect inquiries via email, phone, and social media.
- Create patient education materials and Canva graphics to enhance patient experience.
- Receive and send faxes and coordinate patient referrals.
- Troubleshoot basic phone, EMR, and scheduling issues to ensure smooth operations.
- Support in-office clinic workflows as needed.
- Assist the medical team with administrative and operational tasks as required.
Requirements:
- Strong organizational skills and attention to detail.
- Ability to work independently with minimal supervision.
- Excellent problem-solving and customer service skills.
- Professional, positive, and solution-oriented attitude.
- Outstanding time management and task prioritization abilities.
- Excellent communication skills, both written and verbal.
- Strict adherence to confidentiality and HIPAA standards.
- Ability to handle multiple tasks simultaneously while maintaining high accuracy.
- Experience with Cyrbil EHR, RingCentral, and Google Suite is preferred.
- Previous experience in a medical front desk or administrative role is a plus.
- Ability to adapt and be cross-trained in various tasks within the practice.
- Proven ability to manage administrative duties while providing excellent customer service.
Benefits:
- Part-time position
- 100% remote work
- Access to continuous learning and professional development
- Opportunity to make a meaningful impact on a growing medical practice