100% Remote - Salesforce Business Analyst - Contract to Hire
100% Remote Contract to Hire Client's goal is to Hire Full Time after a period of Consulting Per client requirements: Must be US Citizen or Green Card Holder status : Salesforce Service Cloud experience : Recent P&C Insurance industry OVERVIEW: The Salesforce Business Analyst will work across teams to enhance the usage and functionality of Salesforce.
- This includes working with a variety of managers and use cases, and understanding both the business need and the system functionality.
- The ideal candidate is a strong Business Analyst who understands Salesforce and workflows, and can develop automated and scalable processes to meet our various teams’ needs.
TASKS AND RESPONSIBILITIES:
- Interface with Salesforce users to translate business requirements into effective Salesforce solutions
- Understand and follow change controls processes, guiding users and business leaders through the change process as it relates to Salesforce
- Create technical requirements for developers and provide suggestions during the development stage that will meet customer business needs
- Build and maintain documentation of implemented flows versus conceived and original designs
- Work with the internal readiness and training organization to ensure new functionalities are clearly documented and reflected accurately in training materials
- Deploy new Salesforce capabilities to improve organization productivity, automate non-value add manual tasks and continuously improve various teams’ usage of Salesforce
Required:
- 6+ years of professional Business Analyst Experience
- 5+ years working with Salesforce environment
- Preferred - Salesforce Certifications
- A plus - Prior insurance industry experience
- Ability to effectively communicate business processes through the use of written documents and diagrams
- Experience designing Salesforce reports and dashboards that clearly communicate operational status and analytical trends
- Experience designing comprehensive test plans with measurable testing criteria
Preferred Experience:
- 7+ years’ experience with Salesforce and prior experience working with business units to develop their usage and functionality of the CRM