Account Manager for Technical Projects
We are seeking a highly organized and client-focused Account Manager for Technical Projects to oversee the planning and execution of technical and development-focused initiatives. This role bridges the gap between our clients and internal teams, ensuring work is delivered on time, within scope, and with a strong emphasis on client satisfaction. You’ll not only manage project delivery for mobile apps, websites, and other technical builds, but also serve as a strategic partner to clients—proactively managing expectations, building trust, and spotting opportunities to grow the relationship.
Key Responsibilities
- Client Relationship Management: Serve as the primary point of contact, building strong relationships, ensuring needs are met, and aligning work to client goals.
- Project Oversight: Manage end-to-end delivery of technical projects from initiation to completion, ensuring high-quality outcomes.
- Expectation Management: Proactively communicate scope, progress, risks, and next steps to avoid last-minute issues and maintain client trust.
- Team Coordination: Collaborate with developers, designers, QA, and other internal teams to align resources and priorities.
- Risk Management: Identify and address potential risks early, implementing solutions to keep projects on track.
- Reporting & Insights: Provide regular updates to clients and internal leadership, including actionable insights for improvement.
- Continuous Improvement: Gather feedback and contribute to refining processes that enhance client experience and service delivery.
Qualifications
- 3–5 years of experience in account management, client services, or project management, preferably in a technical or development environment.
- Strong understanding of development processes for websites, mobile apps, and software projects.
- Exceptional communication and interpersonal skills with proven ability to manage client expectations effectively.
- Proficiency in project management tools (e.g., Jira, Trello, Notion, Asana) and CRM systems.
- Track record of managing multiple projects in a fast-paced environment.
- Solution-oriented mindset with a focus on long-term client satisfaction and account growth.
- Familiarity with HubSpot and Agile/Waterfall methodologies is a plus.