Administrative Assistant, CSR
Job Description:
- Respond to customer inquiries via phone, text, and email in a professional and friendly manner.
- Schedule and coordinate service teams using internal scheduling systems.
- Handle conflict resolution situations such as late arrivals, reschedules, or dissatisfied customers, ensuring issues are addressed calmly and effectively.
- Maintain accurate and up-to-date records in the CRM.
- Support daily office and administrative tasks to keep operations running smoothly.
- Communicate clearly with internal teams regarding schedules, changes, and customer needs.
- Monitor ongoing jobs and proactively flag issues that may impact service quality.
- Follow internal processes while prioritizing customer satisfaction.
Requirements:
- Previous experience in customer service, administrative support, or similar roles.
- Strong communication skills with clear spoken and written English.
- Proven ability to manage scheduling and multitask in a fast-paced environment.
- Confidence handling customer concerns and resolving issues professionally.
- High level of organization and attention to detail.
- Comfort using CRM and scheduling tools.
Benefits:
- Full-time position
- 100% remote
- Stable, long-term role
- Opportunity to grow within a service-oriented organization