Assistant Manager (Customer Support) - Night Shift at careerzynith

Unlock Your Potential in a Dynamic Customer Support Role

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join careerzynith as an Assistant Manager (Customer Support) - Night Shift. In this role, you will be the face of our company, partnering with customers to drive their social media success and resolving any issues that may arise.

About careerzynith

careerzynith is a high-growth, bootstrapped B2B SaaS company that empowers over 12,000 agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients. We are committed to delivering exceptional customer experiences and are recognized as one of the fastest-growing SaaS companies in India. Our team is passionate about innovation, collaboration, and customer obsession, and we are looking for like-minded individuals to join our ranks.

The Role

As an Assistant Manager (Customer Support) - Night Shift, you will be responsible for providing prompt, friendly, and accurate solutions to customers through various channels, including phone, email, chat, and social media. You will work closely with customers to understand their measures of success and identify areas for improvement, delivering interactive product demonstrations to help them find value in our product. You will also collaborate with cross-functional teams to gather inputs required for issue resolution and establish a trusted partner/advisor relationship with customers to drive value with careerzynith.

Key Responsibilities:

* Proactively support customers with prompt, friendly, and accurate solutions through any medium or channel (including phone, email, chat, and social media)

• Troubleshoot technical queries to identify issues in order to provide complete information and resolution to customers
• Work closely with customers to understand their measures of success and identify areas for improvement
• Deliver interactive product demonstrations to help the user find value in the product
• Communicate effectively and promptly with cross-functional colleagues to gather inputs required for issue resolution
• Establish a trusted partner/advisor relationship with customers and drive value with careerzynith
• Collaborate with other departments, such as sales, technical support, and product development, to address customer needs and improve overall customer satisfaction
• Educate customers on the use of products or services, guiding them through processes and troubleshooting steps
• Delivering Customer Satisfaction

What We're Looking For:

* 3+ years of experience and Bachelor's degree (or equivalent job-related experience)

• Strong communication and interpersonal skills; ability to provide timely communications to customers is vitally important
• Strong analytical skills - ability to adapt the tools quickly and in-depth knowledge on finding out the root cause of the problem
• Ability to quickly develop effective working relationships with internal and external contacts
• Modernizing customer experience through tools, technologies, and processes to both resolve customer issues as well as help answer their "how-to" questions
• Develop a proactive approach to establish a "best-in-class" support services experience to continuously improve customer engagement and satisfaction
• Meeting the customer's SLAs while updating the tickets on timely manner
• Understanding of social media channels and connections
• Patience and empathy in dealing with customer concerns
• Ability to handle high-stress situations and remain calm under pressure

What We Offer:

* Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization

• No micromanagement: Own up your work and be accountable without the need for close supervision
• Great team: Work with a great team with diverse backgrounds from world-class organizations
• Personal growth: Design a personal learning plan and utilize organizational resources to achieve the goals
• Best in class health and medical benefits
• Profit-Sharing Plan: We reward our high-performing employees by actually sharing profits with them
• Staycation: Every year, choose anywhere in the world to stay for a month; we will take care of the expenses!
• Open Door Policy: Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy
• Zen-like Workspace: A modern, aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms if you decide to work from the office

Why Join careerzynith?

* We are a high-growth, bootstrapped B2B SaaS company that empowers over 12,000 agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients

• We are recognized as one of the fastest-growing SaaS companies in India
• We are committed to delivering exceptional customer experiences and are passionate about innovation, collaboration, and customer obsession
• We offer a dynamic and supportive work environment with opportunities for personal growth and development
• We are a Great Place to WorkTM - Certified startup and have been recognized as one of the Top 10 Bootstrapped Startups in India

How to Apply:

If you are a motivated and customer-centric individual who is passionate about delivering exceptional support experiences, we invite you to apply for the Assistant Manager (Customer Support) - Night Shift role at careerzynith. Please submit your application today and join our team of innovators and customer advocates. Apply for this job