Associate - AML

About the position Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer’s interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? Our Anti-Money laundering (AML) Associate will be an integral part of our operations team. The AML Associate will primarily provide timely review of alerts and provide comprehensively documented conclusions in support of actions taken in accordance with the company’s policies and procedures.

Responsibilities

• Reviewing and analyzing system-generated alerts to provide a comprehensive analysis of player transactional activity. This includes reviewing customer profiles, prior reviews, past investigations, account documentation, and conducting online research.
• Making sound decisions on alerted transactional activity to either clear the activity or escalate for further review in line with established procedures.
• Identifying when an alert requires escalation to investigation and following procedures in place to accurately and efficiently escalate cases.
• Handling escalations received from other teams and ensuring they are reviewed, documented, and routed according to established protocols.
• Supporting special projects and other AML-related tasks as assigned.

Requirements

• Excellent written and verbal communication skills
• The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for the AML/BSA, sports and casino gaming industries
• A Bachelor’s Degree or a minimum of 2–4 years of AML/BSA or transactional monitoring experience in the Banking, Casino, or Gaming industry.
• Strong ability to review transactional history, identify patterns, and recognize unusual or potentially suspicious activity.
• Solid analytical skills with sound judgment to make clear, accurate decisions on alerts.
• Strong attention to detail and the ability to connect activity across multiple data points.
• Effective communication skills, with the ability to document findings clearly and escalate cases when appropriate.
• The ability to adapt to shifting priorities and thrive in a fast-paced environment.
• Ability to work weekends and holidays

Nice-to-haves

• Knowledge of gaming regulations and AML requirements preferred.
• Previous exposure to customer verification, KYC, or affordability/due diligence is helpful but not required.

Benefits

• Competitive pay and benefits
• Start-up culture backed by a secure, global brand
• Hybrid Scheduling
• Opportunity to shape and develop risk-based AML monitoring strategies, processes and create a best-in-class customer experience for the Hard Rock Digital community
• Roster of Unique
• We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).