Automotive Claims Customer Service

Job Summary Endurance is in search of bright, outgoing and energetic individuals to join our growing claims department. A Customer Service Mechanical Claims Specialist is responsible for answering internal and external phone and email inquiries and providing information and explanations on the various levels of vehicle service contract coverage and terms. Key Responsibilities: Analyze information in the Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts Request and distribute internal information to aid the Claims Adjudication Department Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage and claims processes Manage workflow, process, and complete all requests and documents according to established procedures Be a team member, work effectively in a friendly team environment Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management Other Job Duties, as assigned Key to Success: Minimum High School graduate or GED is Required Strong organizational and customer service skills, the ability to problem-solve and multitask, and detail-oriented, with a high level of accuracy in data entry are required The ability to maintain confidentiality of sensitive information Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers, call center experience preferred Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone Automotive Service Department experience is preferred. Warranty Administrators, BDC Representatives, Automotive Cashiers/Receptionists, and Service Writers are also encouraged to apply The candidate(s) offered this position will be required to pass a pre-employment background check. Compensation: $20.50/hour Our Benefits Include: As an industry leader, Endurance provides competitive compensation with full-time opportunities, but that’s just the beginning. Our benefits include: Work From Home Computer Equipment Provided Paid training 401(k) with company match after 90-days of employment Medical, Dental and Vision Insurance Voluntary Life Insurance Internet Stipend Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.