Benefits and Pension Administrator (Contract)

TMX Group is a leading global exchange company that connects cross-functionally and enhances capital markets. The Benefits & Pension Administrator is responsible for the administration, compliance, and communication of U.S. and Canadian employee benefits and retirement programs, ensuring a premium employee experience through effective operational support.

Responsibilities

• Facilitate the terminations, and Qualifying Life Event (QE) adjustments for medical, dental, vision, HSA/FSA, life, and disability plans, including COBRA administration
• Serve as the primary liaison with the vendors/ Shared Service to troubleshoot and resolve technical or employee coverage issues
• Manage benefit billing cycles, including carrier payments and monthly reconciliations. Ensure brokers and vendors receive all required documentation for new hires and terminations
• Assist in the planning and execution of annual Open Enrollments, including system User Acceptance Testing (UAT), drafting communications, and supporting employee education sessions
• Execute the day-to-day administration of U.S. 401(k) plans, including new hire setup, contribution changes, and termination processing within vendor systems
• Synchronize payroll feeds with plan administrators; monitor contribution processing, loan repayments, and demographic data transmissions for accuracy
• Support annual U.S. non-discrimination testing; compile census data, Canadian regulatory filings and provide administrative support for year-end plan audits, for both the U.S. and Canada
• Provide administrative support for the preparation and filing of all mandatory reports and regulatory filings
• Support semi-annual Workday release testing and troubleshooting for absence platforms to ensure data accuracy
• Serve as the first point of contact for employee inquiries regarding benefits, pensions and vacation via ServiceNow. Adhere to internal SLAs and re-direct complex escalations as needed
• Assist with new-hire benefit orientations for employees. Maintain and update onboarding documentation on internal platforms (MyTMX and Workday)
• Support leave processes by submitting and completing STD/LTD employer forms as directed

Skills

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 1–2 years of progressive HR/ U.S. and Canadian benefits and pension administration experience, with a primary focus on U.S. regulations
• Demonstrated experience supporting a diverse workforce across multiple U.S. jurisdictions and various Canadian provinces
• Experience with HRIS platforms (e.g., Workday, ADP, Gusto, or similar) and specialized benefits administration modules
• Intermediate proficiency in Excel or Google Sheets for data auditing and benefit accuracy
• Strong attention to detail, organization, and problem-solving skills
• Ability to manage multiple priorities in a high-volume, fast-paced environment
• Exceptional written and verbal skills; ability to translate complex regulatory concepts into clear, 'people-first' language

Benefits

• The Benefits & Pension Administrator (1 year contract) is a critical member of the Total Rewards team, responsible for supporting the day-to-day administration, compliance, and communication of primarily U.S. and Canadian employee benefits and retirement programs.
• You will ensure a premium employee experience by facilitating end- to- end operations with a service-oriented mindset.
• This role is hybrid (2-3 days/week in the office) - based in Toronto, ON
• Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!
• Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

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