Bilingual Dental Admin & Receptionist (Virtual Assistant)
★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Bilingual Dental Admin & Receptionist (Virtual Assistant) Location: Remote — Costa Rica Employment Type: Full-Time Industry: Dental / Healthcare Support Salary: $1,280 USD/month
About the Role
We are seeking a highly organized, patient-focused, and proactive Bilingual Dental Admin & Receptionist Virtual Assistant to support a busy U.S.-based dental practice with front-desk operations, patient communication, scheduling, insurance coordination, and administrative workflows. This role is ideal for someone who thrives in fast-paced healthcare environments, enjoys helping patients, and can confidently manage multiple administrative responsibilities while delivering an exceptional patient experience remotely. The ideal candidate is professional, detail-oriented, highly organized, and comfortable communicating with patients in both English and Spanish. You will play a critical role in ensuring smooth day-to-day operations while supporting both patients and the internal dental team.
Key Responsibilities
Patient Communication & Front Desk Support Handle inbound and outbound patient calls in both English and Spanish Respond to emails, texts, and patient inquiries professionally and promptly Provide friendly, empathetic, and patient-centered customer service Conduct appointment reminders and treatment follow-ups Help improve patient engagement and treatment acceptance Appointment Scheduling & Coordination Schedule, confirm, reschedule, and manage patient appointments efficiently Coordinate calendars and optimize scheduling workflows Ensure patient information and appointment details remain accurate and updated Maintain smooth communication between patients and the dental team Insurance Verification & Billing Support Verify insurance eligibility, benefits, and coverage prior to appointments Assist with billing coordination and payment posting Support claims follow-up and insurance documentation processes Help patients understand coverage and payment-related information Administrative & Operational Support Manage patient intake and demographic updates Maintain accurate digital records and documentation Support data entry, reporting, and administrative workflows Ensure all records remain organized and HIPAA compliant Assist with additional operational tasks to support office efficiency
Requirements
Fluent in both English and Spanish (spoken and written) — REQUIRED English proficiency level: C1 or higher required Clear and professional communication skills with a neutral accent preferred Minimum 1–2 years of experience in: U.S. dental administration U.S. healthcare administration Dental front desk support Medical scheduling or insurance coordination Strong understanding of: Dental workflows Insurance verification Appointment scheduling Patient communication Experience using dental PMS platforms such as: Dentrix Eaglesoft Open Dental Similar systems Strong multitasking and organizational abilities High attention to detail and professionalism Comfortable working independently in a remote environment Strong sense of accountability, confidentiality, and HIPAA compliance What We’re Looking For Patient-first mindset with excellent communication skills Highly organized and detail-oriented professional Strong follow-through and reliability Ability to remain calm and professional in fast-paced environments Team player comfortable collaborating remotely Someone proactive, resourceful, and solutions-oriented What Success Looks Like Patients receive prompt, professional, and empathetic support Scheduling and front-desk workflows operate efficiently Insurance verification and billing support remain accurate and organized Patient communication is timely and professional Administrative processes support smooth daily clinic operations The dental team can operate efficiently with strong remote administrative support Why Join Us? Fully remote opportunity supporting U.S.-based dental operations Long-term growth potential within healthcare administration Collaborative and supportive team environment Opportunity to develop expertise within dental operations and patient coordination High-impact role supporting patient experience and clinic efficiency This is a remote/telecommute position.