Bilingual Health Care Customer Service Representative – 2nd Shift
Job Description:
- Handling inbound and outbound calls in a high-tech environment
- Resolving general questions regarding insurance, financial assistance, and processing payments
- Makes and answers calls in the name of the client to resolve billing and payment issues
- Responds to requests for information by patient/account holders in a professional manner
- Acts to gain payment or arrangement of payment on behalf of the client
- Follows client-specific protocols and policies
- Investigates and responds to client enquiries
Requirements:
- 1+ years’ experience working in Call Center of Customer Service function
- Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
- Bilingual candidates will provide additional support for bilingual calls
Benefits:
- Health, Dental, Vision, Life and Disability Insurance
- 401K w/employer match
- HSA/Flexible spending accounts
- Paid time off starting at 90 days
- Annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided