Business Development Coordinator I
Canon USA is a leader in digital imaging and innovation, seeking a Business Development Coordinator I to enhance customer interactions and manage marketing leads. In this role, you will be the first point of contact for customers, ensuring a high-quality experience while also supporting sales through effective lead management and CRM data maintenance.
Responsibilities
- Answering Inbound Calls: Respond to customer questions, provide basic product/service information, and transfer calls to the correct department
- Managing Marketing Leads: Sort and track incoming leads from various sources so they are assigned to the right business unit without delay
- Customer Support: Assist with sales inquiries to ensure every customer has a professional and helpful experience
- CRM Data Entry: Accurately enter and update customer details and call notes in our CRM system
- Lead Research: Use sales tools to check the quality and accuracy of new leads before they are passed to the sales team
- Improving Processes: Work with the sales and tech teams to find ways to make our lead management faster and more efficient
Skills
- Bachelor's degree in marketing, business administration, or a related field
- Proven experience in lead management, marketing coordination, or a similar role
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Proficiency in using CRM software and other marketing tools
- Analytical mindset with the ability to interpret data and provide actionable insights
- Detail-oriented and proactive approach to problem-solving
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
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