Business Finance Manager
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Company Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Overview We are seeking a Finance Manager (or Senior Finance Manager) to join the Customer Success Finance team and serve as a strategic finance partner to the Customer Success organization, which is the Genesys function responsible for driving positive customer outcomes and relationships. In partnership with Customer Success Finance team members, this role will support a wide range of activities, including financial reporting/analysis (Revenue & Expense), compensation planning & administration, and business analytics. The ideal candidate combines proven FP&A experience with curiosity about customer behavior, operational metrics, and Professional Services business drivers. This person will help Finance and Business leaders understand performance, identify risks and opportunities, and data-driven insights which can improve both Customer Success performance and Customer outcomes.
Job Description
In partnership with CS Finance colleagues, standardize, enhance, and maintain routine, executive ready, financial reporting and analysis for all Customer Success functions, including the Professional Services business. Working with Business Finance & Analytics colleagues, enhance and maintain a Quarterly Business Review package for each Customer Success Regional Leader, conveying key performance metrics and areas needing attention/action. Support compensation management for Customer Success teams, including bonus plan design, performance analysis, and quarterly payout execution. Assist the Customer Insights team with analytics around customer behavior, including retention, expansion, churn, product adoption, and customer health. Provide ad hoc analysis to support strategic initiatives, organizational changes, or investment decisions. Be a thought leader / trend setter with creating opportunities to leverage AI solutions in day to day activities Job Qualifications Naturally empathetic, trustworthy, collaborative, and curious Thrives under ambiguous, fast-paced, and complex environments 7-9 years of experience in Finance or Consulting (SaaS experience preferred) Experience in compensation analysis, and/or commission/bonus administration preferred Experience using AI-powered tools for analysis, reporting, or productivity preferred Strong analytical skills with the ability to connect financial results and operational metrics into a clear business narrative Excellent communication skills, including the ability to simplify complex analysis and present actionable insights Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $105,100.00 - $184,900.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.