Call Centre Agent
Sales Support Administrator Salary: £24,800 – £25,000 per annum Hours: 37.5 hours per week, Monday to Friday Working Model: Hybrid or Remote
About the Role
We’re looking for a Sales Support Administrator to join our friendly and customer-focused team. In this role, you’ll play a key part in delivering outstanding service to our members, supporting them with travel insurance quotes, renewals, policy amendments, and cancellations. You’ll be confident handling customer queries across multiple channels, processing payments securely, and ensuring customers feel informed and supported at every stage of their journey. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and values a healthy balance between office collaboration and home working.
Key Responsibilities
Manage amendments and cancellations to existing travel insurance policies from request through to completion, accurately updating client systems Understand customer needs by asking the right questions and providing clear, accurate quotes and product information Handle inbound calls in line with service level targets, keeping abandoned calls to a minimum Process card payments securely using our approved call systems Respond to client mailbox enquiries, ensuring all emails are actioned within 2 business days Support customers via live chat, providing real-time assistance alongside other communication channels Carry out additional administrative and policy-related tasks as required by your line manager What We’re Looking For Essential Skills & Experience Proficiency in Microsoft Office (Word, Excel, Outlook) Strong customer service skills, both over the phone and in writing Excellent attention to detail Ability to work independently with minimal supervision Strong verbal and written communication skills Ability to prioritise workloads and adapt to changing team needs Desirable Previous call centre experience Previous administrative experience Strong general computer literacy
What We Offer
Structured training and ongoing support to help you succeed Opportunity to gain experience within international private medical insurance A collaborative, professional, and supportive working environment Bupa dental cover to support your oral health Health Shield cash plan, giving you money back on a range of everyday health services including optical and more Comprehensive travel insurance for added peace of mind Royal London pension scheme to support your future Death in service benefit for financial protection Paid volunteer days, giving you the opportunity to give back to causes that matter to you If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you. Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.