Care Management Associate - Work at home - Fort Worth, Texas
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This work at home role as a Care Management Assistant, you will support the coordination of member healthcare services by assisting with intake, screening, and triage of care team tasks, while helping ensure that members receive timely, appropriate care. You’ll interact with members, providers, and internal teams to gather information, provide updates, and facilitate smooth communication throughout the care process. Your role includes maintaining accurate and compliant documentation within internal systems, conducting non‑clinical research to support case activity, and monitoring cases for needed follow‑up or program referrals. You will also uphold quality and regulatory standards by adhering to company policies, protecting confidentiality, and supporting compliance with care management guidelines and accreditation requirements.
Required Qualifications
- Call Center Experience
- Strong verbal and written communication skills with the ability to handle member and provider interactions professionally.
- Solid customer service skills, including problem‑solving, attention to detail, and a supportive, solutions‑focused approach.
- Ability to stay organized, manage multiple tasks, and work effectively in a fast‑paced, team‑oriented environment.
- Familiarity with basic medical terminology and general concepts used in care management (or willingness to learn).
- Proficiency with computers, including navigating multiple systems and using Microsoft Word and Excel.
- Ability to collaborate with a multidisciplinary care team, including clinical and non‑clinical staff.
Preferred Qualifications
- Case Management Experience
- Insurance Experience
Education
- High School Diploma/GED
- Bachelor’s Degree preferred
Anticipated Weekly Hours 40 Time Type Full time Pay Range The Typical Pay Range For This Role Is $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 06/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.