Central Intake Coordinator- At Home Healthcare
About the position Explore opportunities with At Home Healthcare, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the Central Intake Coordinator, you will provide administrative support to Central Intake Teams by adequately triaging incoming calls and entering referrals in operating system. Receives and communicates accurate referral information within Central Intake as well as to Branches.
Responsibilities
- Answers phones and appropriately triages phone calls to Central Intake Teams.
- Effectively communicates patient/referral information to appropriate Central Intake Staff and branches.
- Obtains demographic and clinical information from clients, physicians office and other referral sources to compile referrals.
- Coordinates communication of referral information with Central Intake Nurses.
- Transfers High Tech/nurse specific referral calls to Central Intake Nurses.
- Triages incoming calls and messages from referral sources, etc. Relays messages as appropriate or transfer to voice mailbox.
- Coordinator must exercise discretion on obtaining information from callers for persons not immediately available.
- Provides general information about agency services to patient family, and other referral sources as needed.
- Data enter Central Intake and branch referrals into the mainframe as needed.
- Attends and participates in workshops, continuing educational programs, seminars, etc. to keep abreast of current departmental changes.
- Attends and participates in annual in-service training programs.
- Manages patient ping feed throughout the day, in applicable markets.
- Disseminate patient ping data to appropriate PCM, field clinicians, or sales representative, in applicable markets.
Requirements
- Minimum of one (1) year experience in office procedures.
- Minimum of one (1) year insurance/medical experience.
- Candidates are required to pass a drug test before beginning employment.
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution