Claims Adjuster I (Remote)

Century Automotive Service Corporation, a Mapfre USA company, is growing—and we’re looking for skilled Vehicle Repair Claims Adjusters to join our team either remotely or in a hybrid capacity based in Albuquerque, New Mexico. Century is a leading provider of extended warranty programs and finance & insurance (F&I) products, partnering with specialized agencies and dealerships across the United States. If you’re passionate about the automotive industry and enjoy a fast-paced, customer-focused environment, this is an exciting opportunity to make an impact. Schedule

• Monday–Friday: 9:30 AM – 6:00 PM MT
• Rotating Saturdays: 8:00 AM – 1:00 PM MT

Your Health, Your Wellbeing—Fully Supported

• $0 Premium Medical Plan Option

Keep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost to you.

Responsibilities

As a Vehicle Repair Claims Adjuster, you’ll play a critical role in delivering an excellent customer experience while ensuring claims are handled efficiently and accurately.

• Manage and adjudicate 20–30 vehicle service contract (VSC) claims daily
• Maintain a high level of responsiveness, including:
• * Answering incoming calls within 60 seconds
• Handling 40+ calls per day on average
• Provide prompt, professional, and solution-oriented support to customers, clients, and repair facilities
• Resolve escalated or complex claims and customer concerns to successful outcomes
• Build and maintain strong working relationships with internal teams and external partners
• Collaborate closely with Claims leadership to quickly address and resolve issues
• Contribute to special projects and continuous improvement initiatives

Qualifications

• High school diploma required; 3–5 years of automotive industry experience preferred
• Hands-on automotive experience required (vehicle repair, service writing, or technician background)
• Ability to thrive in a fast-paced, high-volume call center environment
• Strong problem-solving skills with a focus on removing obstacles and improving workflow efficiency
• Solid technical skills, including proficiency with Microsoft Office (Word, Excel, etc.)
• Excellent communication and interpersonal skills, with a strong customer-first mindset

Why Mapfre? As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter. Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered. Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts. Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority. Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide. Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. Pay Range $48,000 - $54,500 (non-exempt) If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at [email protected]. We are proud to be an equal opportunity employer.