Client Care Coordinator - Home Care

Company Description

You're First Care is a licensed and insured home health organization based in the greater Houston area, dedicated to supporting senior citizens to age in place with dignity and comfort. We pride ourselves on hiring highly trained staff with a passion for serving others. Our team undergoes ongoing training, including disease-specific certifications and advanced care techniques, to ensure exceptional and up-to-date care. We provide customized care programs tailored to each client's physical and cognitive needs, serving a diverse client base from children to senior adults. With You’re First Care, families receive compassionate, reliable support from respite to 24-hour care. Role Description The Client Care Coordinator - Home Care plays a critical role in ensuring smooth client support and satisfaction for You're First Care. This is a full-time, remote position focused on coordinating client services, managing communication with clients and care providers, and addressing inquiries to ensure high-quality care. Daily responsibilities include: ¨ Ensure Agency policies and procedures and industry standards and regulations are followed. ¨ Will cover shifts when needed. ¨ Assist with the coordination, evaluation and planning of home care services. ¨ Assist the CCM with administrative activities and optimal use of resources. ¨ Develop, implement and evaluate strategic plans, goals and objectives. ¨ Coordinate staffing activities. Required to cover shifts when staff is unavailable or emergencies. ¨ Coordinate scheduling activities. Approve care charts in EMR system. ¨ Supervise work activities of designated employees. ¨ Develop and instruct employees in the use of practices, procedures and equipment. ¨ Prepare budget reports based on compiled financial and statistical records. ¨ Provide leadership to employees including employee evaluations. ¨ Conduct quality assurance visits. ¨ Liaise with community resources, families and other agencies. ¨ New client intake and assessments. The ideal candidate will serve as the face of the organization, ensuring an excellent client experience.

Qualifications

• Strong interpersonal skills and the ability to build positive client relationships
• Exceptional etiquette and professional communication abilities
• Commitment to client satisfaction and excellence in customer service
• Organizational skills and the ability to multitask efficiently
• Proficient in Microsoft Office Suite and client management systems
• Problem-solving skills and attention to detail
• Previous experience in client care coordination, home health services, or a related field is preferred
• Healthcare Certification is mandatory (CNA/LVN)