Client Service Manager - Non-Profit Small Commercial
Gallagher is a company dedicated to helping clients manage risk effectively. They are seeking a Client Service Manager to deliver exceptional customer service to their non-profit small business division, focusing on account management and client relationship building.
Responsibilities
- Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner
- Secure existing business and drive the sale of additional services and lines of coverage
- Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives
- Guide your team members in addressing a client’s risk management needs through consultative conversations
- Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development
- Conduct periodic audits to ensure compliance standards and service levels are met
- Maintain accurate client and policy data and documents within the Gallagher system
- Use Gallagher's technology to improve productivity and quality
- Effectively manage multiple competing priorities
Skills
- Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
- Must have experience working with non-profits
- Property and Casualty Insurance License
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview