Client Success Manager – Digital Touch, Low Touch

Job Description:

• Support a scaled-engagement model designed to drive adoption, value realization, and retention across a broad portfolio of clients.
• Serve as a trusted advisor for NextGen Healthcare’s clients by guiding them through lifecycle programs.
• Collaborate with cross-functional teams—including Product, Marketing, Services, Support, Growth, and Operations.
• Manage a portfolio of small to mid-market clients, serving as the primary point of contact and strategic advisor.
• Lead and oversee cross-functional initiatives that deliver strategic, business-aligned outcomes based on clients’ unique needs and objectives.
• Establish and manage governance, risk, communication, and operational cadences to ensure contractual commitments are met.
• Monitor all aspects of the client experience, including project status, solution adoption, SLA compliance, and business goal progress.
• Serve as the voice of the customer, providing feedback to product teams and contributing to the ideation and development of new services.

Requirements:

• Bachelor’s degree in business administration/management, healthcare administration/management
• 3 years’ account management, sales, services, or related field
• 3 years’ Healthcare Information Technology (HIT) vendor experience
• 3-5 years’ Healthcare experience in ambulatory or health system
• 3 years’ NextGen experience
• Proven success improving overall client satisfaction, retention and business growth of clients
• Strong command of the NextGen portfolio of solutions or comparable vendor, or former client.

Benefits:

• Health insurance
• Professional development opportunities