Clinical Call Center Triage Nurse
Job Description:
- Provide confident and professional service to OSH patients
- Follow current Prescription Refill policy
- Remain engaged with patients without background distraction
- Clear and precise documentation while on a call
- Complete documentation for all patient requests prior to ending a call
- Check the CareReq queue and ensure CareReqs are complete
- Complete all tasks or requests that are within the scope and ability of the role
- Schedule appointments for patients that may be off-cadence or are requesting an appointment
- Arrange transportation for clinic visits
- Aware of organizational goals and visibly strives to meet departmental metrics
- Other duties as assigned
Requirements:
- Active, non-probationary state Registered Nurse license in all states of OSH practice
- Proactive maintenance of licenses without prompt or audit
- Ability to manage time and work autonomously with consistent reliability
- High-level of conscientiousness
- Focus on delivering an Unmatched Patient Experience on every call and interaction
- Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
- Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays
- US work authorization
Benefits:
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility