Consumer Lease Servicing Specialist

It Starts With Our Employees FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work. What You’ll Do As a key member of the Consumer Loan Servicing team, the Lease Servicing Specialist handles a wide range of lease servicing requests with precision and efficiency. This role focuses on delivering exceptional member service, maintaining strong member relationships, and ensuring timely, accurate processing. The specialist also partners with CULA to support members through the lease termination process. This opportunity is open to flexible work options including a remote set up. Core Contributions Process and support all types of consumer lease maintenance requests in accordance with established guidelines, policies, and procedures, including account maintenance, transactions, and vendor follow-up. This may include phone calls, ticket requests, emails, or internal review of lease accounts. Maintain comprehensive knowledge of all credit union operational policies and procedures related to lease products, including the CULA to Fourleaf handoff processes. Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members. Research and resolve lease servicing issues, total losses, compliance concerns, complaints, and escalations. Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests. Complete all vendor-related tasks in the Core or Seamless systems within the defined service level agreements (SLAs) for each process. Support additional projects and responsibilities as assigned by management. i.e. Testing system enhancements, updating standard operating procedures (SOPs). Assets You Will Bring High School Diploma or GED. 3+ Years of customer service experience in a consumer loan or lease environment. Knowledge of State and Federal laws pertaining to the consumer lending industry (i.e., ECOA, etc.) preferred. Experience in internal Core systems such as DNA, ArcOS, Velocity, etc.. Proficient in Microsoft Office (Word, Excel, Outlook), required. Ability to understand and execute tasks within the Service Level Agreements (SLAs), required. Strong problem-solving ability and analytical skills with a high degree of accuracy. Excellent time management with the ability to prioritize workload based on department requirements and member needs while working in a fast-paced, deadline driven environment. Ability to function in changing environment and multi-task in other areas of the unit as needed. Strong communication skills, both verbal and written. The estimated salary for this role is $23.00 to $27.48 per hour. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.) What Sets Us Apart? In addition to our comprehensive benefits, we invest in employee connection and well-being through: Competitive 401(k) Tuition and fitness reimbursement programs Flexible work options Volunteer opportunities Executive “Water Cooler Chats” Clubs, sports, and social events Food truck days ….and more! Who is FourLeaf? FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals. We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.