Contract Commercial Loan Specialist

Department: Operations Location: Remote Description Grasshopper Bank is a client-first, digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. We are a highly experienced team who pride ourselves on diversity of thought and perspective. Nationally chartered, our portfolio of products and services range from VC, PE & Portfolio Companies to SBA Lending, as well as direct SMB and Embedded Banking. Our entrepreneurial drive allows us to support the growth and success of a wide range of clients at every stage of their business through inclusive partnership. We seek out team members who will enable both our organization and our people to grow and thrive through collaboration and acting with integrity and respect. Our focus on cross-functional teamwork provides a culture where ideas are valued, accountability is encouraged, and successes are celebrated. We welcome all those searching for the opportunity to contribute to banking innovation that influences and supports the emerging digital world of Financial Services. Our digital first approach enables our teams the flexibility to work remotely. We have offices in NYC and Boston.

What You'll Do

Your enthusiasm, organizational skills and keen attention to detail for Loan Operations will keep us moving forward in the right direction and help us grow. Your knowledge of loan documentation, onboarding and regulatory procedures will support our growing client base and keep us compliant. This will be a 3 month contract with potential to extend to 6 months.

Responsibilities

In this role, you will effectively manage a caseload of commercial loans while collaborating closely with the broader operations team to ensure accurate processing, servicing, and reporting functions. Your daily responsibilities will include:

• Perform initial setup, data entry, and system record creation for new Commercial Real Estate (CRE), Sponsor Banking, and Yacht loans, including onboarding primary borrowers, guarantors, and associated Demand Deposit Accounts (DDAs)
• Manage the ongoing lifecycle of existing loans by processing renewals, amendments, extensions, and term modifications
• Process daily loan advances, payments, insurance updates, and manage unused fee calculations and billing on undrawn lines of credit.
• Process participation payments, notices, and wires (specifically handling Fieldpoint and BancAlliance programs), as well as general incoming and outgoing wire transfer reviews
• Issue and administer Letters of Credit and generate accurate invoices for loan-related fees and payments
• Perform post-booking general loan quality control to ensure data accuracy and adherence to bank policies. Systematically review FCM, nCino, and FIS reports to identify and correct exceptions, delinquencies, and errors during maintenance cross-checks
• Reconcile and balance various General Ledger (GL) and DDA accounts. Perform core edits and FIS Bank Control adjustments (e.g., updating interest rate indexes)
• Manage internal and external inquiries via Zendesk. Research FIS system issues and open Client Portal tickets to resolve core banking platform problems
• Gather documentation to respond to internal/external audit inquiries and actively document, refine, and improve written loan operations procedures.
• Handle routine administrative duties, daily reports, and general in-office responsibilities necessary for smooth operations

What You Need

• A minimum of 3-5 years experience in Loan Processing/Servicing at a commercial or community bank
• Proficiency with modern loan documentation and origination software, specifically nCino
• Extensive experience with core banking systems, specifically FIS/IBS and the US Bank letter of credit portal
• Experience using FCM and ticketing/service systems like Zendesk
• In-depth knowledge of loan processes, documentation review, and collateral management
• Strong fluency with loan servicing across different loan types (e.g., CRE, C&I, Sponsor Banking, Yacht)
• Deep understanding of Participations (e.g., Fieldpoint, BancAlliance), Letters of Credit, Term loans, and syndicated loans
• Proven experience in General Ledger (GL) and Demand Deposit Account (DDA) reconciliation
• Working knowledge of regulatory requirements within the loan operations department and experience handling audit inquiries
• Advanced knowledge of Microsoft Office (e.g. Word, Excel, PowerPoint) and/or Google Workspace products
• Excellent interpersonal, communication, and procedural writing skills