Creative Project Manager / Account Manager
About Awesomic We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds. Now Hiring: a Creative Project Manager / Account Manager to become a trusted partner to our clients, nurturing long-term relationships, driving value, and unlocking growth opportunities. If you're proactive, commercially minded, and passionate about helping customers succeed beyond the sale, we’d love to meet you! Location: Remote in Latin America. What You'll Do:
- Own post-sales relationships with a portfolio of clients, ensuring their success and growth with Awesomic.
- Act as the strategic point of contact for clients after onboarding—guiding them, identifying opportunities, and building loyalty.
- Proactively identify expansion opportunities (upsell/cross-sell), work closely with sales and product to drive value.
- Conduct regular check-ins and strategic reviews with clients to understand business goals and align service offerings.
- Maintain CRM hygiene and track key metrics related to client growth, satisfaction, and retention.
- Build strong relationships with decision-makers to become a trusted advisor.
- Monitor client usage, identify friction points, and solve issues before they escalate.
- Educate clients on features and new services that add value to their workflow.
About You:
- 3+ years as an Account Manager, Creative Project Manager—preferably in a startup, outsourcing, or creative agency setting.
- Fluent in English.
- Strong commercial acumen with a proactive, sales-oriented mindset—you love spotting opportunities and going after them.
- Highly organized and independent: you thrive in fast-paced environments and take full ownership of client outcomes.
- Exceptional communication and interpersonal skills—you build trust fast and tailor your style to diverse client types.
- Familiar with tools like HubSpot.
- Strong psychological maturity to handle challenging or high-pressure situations with resilience and professionalism.
What's on us:
- You’ll join the coolest community of goal-driven people who love what they do and are ready to change the game with innovative decisions;
- You’ll have the opportunity to work closely with Roman Sevast and Stacy Pavlyshyna, Founders of Awesomic, YC alumni, and Forbes 30 Under 30 honorees;
- You’ll have unlimited prospects to develop as a professional;
- You'll benefit from a mental health support program, a work laptop (MacBook), unlimited vacation days, coverage for courses and other learning activities, health insurance, and the ability to work in a hub in Warsaw, Kyiv, or Lisbon or remotely.
We'd love to meet our new Post-Sales Account Manager soon!