Customer Insights Researcher

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government. Role Summary: We are looking for a Researcher to join our thriving company within our Marketing Team. As a Researcher with us you will research and collect details of tenders and be involved in on going research of these tenders up to submission date together with post tender information gathering. To do this role you need to be really confident on the phone and naturally inquisitive because here's what you'll be doing: Calling clients and getting information on new tenders. You'll be asking lots of questions, keeping rapport going and making you sure you get all the info needed (you'll be trained on what we need and why but the rest is up to you!). You'll then be getting all the information gathered on to our system, so you not only need to be super confident on the phone but you also need to be great with Administrative work so that all the information you gathered doesn't get wasted. Your days will be busy with lots of calling but it will also be varied as you'll be speaking with so many different people. Job Responsibilities: You need to have experience of being on the phone! This is important so it will suit someone who's done sales, customer service or something similar. You also need to be great with Administration so some experience of this in a past job is also needed. You need to be able to work Monday to Friday during office hours on a full time basis (37.5 hours a week). If this all sounds like you then please apply as we'd love to hear from you. What we offer: As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard: Wellness fund or *Private Medical Insurance (dependent upon role) Pension Life Assurance x 3 25 days holiday plus 8 Bank Holidays Ongoing continual professional development (CPD) Holiday purchase Scheme up to 5 days 1 paid and 1 unpaid volunteering day 24/7 and 365 Days Employee Assistance Programme Team and company offsite events Specsavers eye care voucher Free Tea, Coffee and fruit every week – Basingstoke office