Customer on boarding enigneer - Implementation - Remote: US – EST / CST
Customer Onboarding Engineer – SaaS / APIs / Billing Infrastructure - US – EST / CST The job Our client, a fast-growing B2B SaaS company operating at the forefront of usage-based pricing and billing infrastructure, is looking for a Customer Onboarding Engineer to join their expanding US team. This is a customer-facing technical role focused on helping modern SaaS businesses successfully implement and launch a highly configurable pricing operations platform. You’ll own customer onboarding engagements from post-sale through to go-live and handover into long-term support. Working closely with Delivery Managers, Solution Architects, Product, and customer engineering teams, you’ll help customers translate complex pricing models and operational workflows into scalable technical implementations. This role combines customer management, technical problem solving, and implementation delivery. One day you could be running a stakeholder workshop with RevOps and Finance teams; the next, writing Python scripts to transform customer data or troubleshooting API integrations. You’ll play a key role in:
- Leading customer onboarding engagements from signed contract through to production go-live
- Understanding customer pricing models, billing operations, and quote-to-cash workflows
- Configuring platform integrations using APIs and cloud-based tooling
- Writing lightweight Python scripts to analyse, clean, and transform customer data
- Supporting integrations across CRM, billing, ERP, and iPaaS environments
- Working closely with customer engineering and product teams to resolve implementation challenges
- Building onboarding playbooks, best practices, and repeatable implementation processes as the US function scales
This is also an opportunity to join a business at an exciting stage of growth, where strong performers can naturally progress into Solution Architecture or more strategic customer-facing technical roles over time. Experience
- Customer-facing technical experience within SaaS environments
- API integration experience
- Python scripting / data transformation experience
- Experience managing technical onboarding or implementation projects
- Exposure to quote-to-cash workflows, billing systems, or revenue operations
- Strong communication and stakeholder management skills
- Experience working cross-functionally with Product, Engineering, and Customer Success teams
Bonus experience
- Salesforce CPQ
- Workato, Zapier, Mulesoft or other iPaaS tooling
- AWS / cloud infrastructure exposure
- Usage-based pricing or billing platform experience
- FinTech / revenue infrastructure environments
The company This is a well-funded high-growth SaaS company helping modern software businesses manage the increasing complexity of usage-based pricing and billing operations. Their platform enables SaaS companies to automate billing logic, eliminate revenue leakage, and connect pricing models directly into finance and operational systems. With significant investment backing and strong enterprise customer growth, they are scaling rapidly across North America and Europe. The business operates with a remote-first culture and has built a collaborative, high-performing environment where employees are trusted with real ownership and influence. This is an opportunity to join at an early stage within the US team and help shape both the onboarding function and wider customer activation strategy as the company continues to grow. Location Remote (US – EST / CST preferred)