Customer Portfolio Manager (Remote, UK)

Job Description

Summary

Job Description

Are you a proactive leader who thrives on building strong relationships and delivering excellence for your customers? Do you want to play a pivotal role in the energy transition by ensuring our customers receive world-class service? If you are ready to own the end-to-end success of a critical energy portfolio, we want to hear from you. Your Role As a Customer Portfolio Manager within our Electrification business, you are the heartbeat of our customer relationships. You don't just manage contracts; you champion the safety, quality, delivery, and financial performance of our power services. From the initial planning stages to the final execution of site projects, you act as the single point of contact, providing the strategic guidance and technical support our customers rely on to keep their operations running smoothly. What You Will Accomplish

• Own the Relationship: You act as the primary partner for your customers, building trust and aligning our services with their business goals.
• Drive Operational Excellence: You take full ownership of your portfolio’s performance. You ensure that every service, repair, and parts order is delivered safely, on time, and to the highest quality.
• Lead Through Complexity: You orchestrate the entire lifecycle of maintenance outages. By facilitating clear communication between our field teams and the customer, you ensure every project is executed seamlessly from start to finish.
• Master the Business: You manage the commercial side of your portfolio, including budget tracking, invoicing, and identifying new opportunities to provide value to your customers.
• Manage Risk and Resolution: You stay ahead of challenges, proactively managing risks and leading the resolution of any urgent operational matters that arise.

Who You Are

• You bring substantive experience in service and customer account management, where you have successfully led projects and navigated complex stakeholder needs.
• You possess a solid understanding of technical or engineering environments, allowing you to bridge the gap between technical requirements and customer expectations.
• You are a natural communicator who enjoys leading cross-functional teams and can explain solutions clearly to a variety of stakeholders.
• You are organized, analytical, and skilled at turning strategic plans into reality.
• You are comfortable with regular travel across the UK and Ireland to visit customer sites, ensuring you stay connected to the people and the infrastructure you support.

Why Join Us? At GE Vernova, we are committed to electrifying the world while simultaneously working to decarbonize it. This remote-based role offers you the flexibility to manage your portfolio effectively while making a tangible impact on the energy landscape. You will join a supportive team that values your leadership, your perspective, and your dedication to the customer. Next Steps Does this sound like your next challenge? We would love to review your application. Please submit your details, including a summary of your experience in managing complex service portfolios and your approach to building lasting customer relationships. We are committed to fostering a diverse and inclusive workplace. We encourage applications from everyone who meets the essential criteria, regardless of their background. Additional Information Relocation Assistance Provided: No #LI-Remote - This is a remote position