Customer Relations Team Lead

Customer Relations Team Lead Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. We are looking for a Customer Relations Team Lead who will take end-to-end ownership of the performance of our Customer Relations function. In this role, you will lead with a strong service mindset, bring excellent leadership skills, and have a genuine passion for supporting our customers while acting as their strongest advocate across the business. Lead and Develop the Customer Relations Team

• Coach and support Customer Relations Agents, helping the team deliver an outstanding level of service.

Build Strong Customer Relationships

• Create trusted relationships with customers, address their needs with care and professionalism, and act as the voice of the customer across the business.

Drive Performance and Daily Operations

• Set clear goals, monitor team performance and oversee the smooth day-to-day running of the Customer Relations function.

Improve Processes and Collaboration

• Work closely with internal teams to enhance workflows, improve efficiency and deliver the best possible customer experience.

Your Story

• 3+ years of demonstrable leadership experience, displaying complete ownership of a Customer Relations function within a prior role,
• Proven track record of leading and motivating teams to achieve high performance and customer satisfaction,
• Impeccable ability to mentor, coach, and develop employees to reach their full potential,
• Previous experience in the Finance or Technology industries is desirable, but not a must,
• Strong analytical skills, with the ability to leverage our data to drive strategic decisions and continuous improvements for our customers.

The Perks

• Szép Card (gross 450.000 HUF yearly)
• All You Can Move Sport Pass (XL)
• Private health insurance
• 3 extra mental health days yearly
• Free monthly public transport passes or garage space at the office
• Office snacks every day
• Friendly, comfortable, and informal office environment in the heart of Buda
• Possibility to work in an international environment with colleagues all around the world

Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.