Customer Service Agent

Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an Impact Through Meaningful Work Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day. Start Date: July 20, 2026 Initial training will take place during your first two weeks. Position Overview In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency. Responsibilities include: Answering inbound calls and providing a positive, solution-oriented customer experience Assisting with basic technical troubleshooting and initiating support tickets as needed Scheduling appointments at designated service locations Accurately documenting all customer interactions, including inquiries, concerns, and resolutions Conducting follow-up calls to ensure issues are resolved and customers remain informed Delivering consistent, high-quality service in a structured environment

Required Qualifications

We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting. High school diploma or GED required; additional education preferred Prior customer service experience, particularly in call-driven environments Strong verbal communication skills with the ability to build rapport quickly Ability to troubleshoot basic technical issues independently Comfortable working in a remote environment with minimal supervision Ability to successfully complete an extensive credentialing and background check process Preferred: Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements Reliable high-speed internet connection Private, distraction-free workspace Ability to navigate computer systems efficiently DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset Schedule & Training Training Schedule: 9:00 AM - 4:30 PM EST Regular Schedule - regular schedule set between the hours of 8:00am - 8:00pm - Monday - Friday Consistent attendance and reliability are essential for success in this role. Why Join DVS Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work. At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement. Build a career where your work matters. Apply today to join the DVS team. A pre-employment drug screening and criminal background check are required prior to employment.