Customer Success Coordinator
Entrusted is a family-owned restoration company focused on supporting homeowners during their time of need. The Customer Success Coordinator will engage with homeowners, establish trust, and facilitate a seamless process for scheduling assessments and ensuring satisfaction.
Responsibilities
- Receive and make calls from homeowners in their time of need, establish trust through a tailored and professional process, help set clear expectations, and cater to the homeowner in a way that progressively ensures the outcome of an immediately scheduled visit
- Serve the sales team by gathering, verifying, and confirming necessary information from the homeowner to facilitate and establish a successful and seamless process from start to finish
- Show genuine care for the homeowner by proactively outlining and scheduling assessments with urgency, establishing credibility, and setting clear expectations
- Actively provide value to the homeowner through the affirmation of referral sources, ownership of the scheduling experience, and follow-up communication
- Other duties may be assigned
Skills
- Experience working remotely or in a self-managed role
- A hungry mindset, and an inner passion for driving performance
- Exposure to inside sales, or desire to learn and grow in essential sales skills
- Experience in scheduling and high-volume communication
- Reliability, ownership, and strong follow-through
- A strong work ethic and genuine care for people
- Naturally curious, humble, and eager to learn
- Communicates clearly and confidently
- Organized, detail-oriented, and solutions-driven
- Comfortable with technology and multitasking
- Thrives under pressure and keeps a positive attitude
- Brings energy, empathy, and authenticity to every interaction
Benefits
- 401k retirement program
- Health, dental, and vision insurance
- Company provided life insurance and short / long term disability
- Paid vacation, paid sick time, paid holidays
- Company paid access to Dave Ramsey’s SmartDollar Financial program
- Gym reimbursement
Company Overview