Customer Support / Administration Specialist

About The Company Evolution Sports Group is a premier property management company specializing in managing properties for sports teams and athletes. With a focus on delivering exceptional service, we aim to provide tailored property solutions that meet the unique needs of our clients. Our company prides itself on fostering a dynamic, collaborative, and innovative work environment. As a growing organization, we are committed to maintaining high standards of professionalism and customer satisfaction, ensuring our clients receive the best possible support and service in the property management industry. About The Role The Remote Property Customer Support / Administration Specialist is a vital member of our team, responsible for managing a portfolio of properties, providing outstanding customer support, and executing administrative tasks efficiently. This full-time, remote position offers an excellent opportunity for candidates with a background in property management or customer service to contribute to a fast-paced and client-focused environment. The role requires a proactive individual with strong organizational skills, attention to detail, and the ability to work independently while collaborating with team members. The specialist will serve as a primary point of contact for clients, coordinating maintenance, inspections, and tenant relations to ensure seamless property operations. Additionally, they will assist in data entry, document preparation, and record-keeping to support the overall efficiency of our property management processes.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• Minimum of 2+ years experience in property management, customer service, or a related field
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Proficiency in Microsoft Office Suite and property management software
• Ability to work independently and collaboratively within a team environment
• High attention to detail and effective problem-solving skills
• Ability to multitask and prioritize tasks efficiently
• Remote work experience is a plus

Responsibilities

• Manage a diverse portfolio of properties, coordinating maintenance, inspections, and tenant relations
• Provide exceptional customer service by responding promptly to client inquiries and resolving issues effectively
• Assist with administrative duties such as data entry, document preparation, and record management
• Collaborate with team members to develop strategies aimed at improving customer satisfaction and retention
• Stay informed about industry trends and best practices to enhance service quality
• Support the onboarding and training of new team members as needed
• Perform additional duties as assigned to support overall company operations

Benefits

• Competitive hourly salary ranging from $40 to $60 based on experience and performance
• Paid onboarding training at $40/hr for one week
• Training completion bonus of $700 as an instant incentive after setup and training
• Flexible work schedule options, including full-time and part-time arrangements
• Remote work with company-provided equipment such as high-performance laptops, dual monitors, and workstation accessories
• Stipend support for internet and electricity expenses
• Health, dental, and vision insurance coverage
• 401(k) retirement plan with company matching where applicable
• Paid time off, sick days, and holidays
• Opportunities for professional development and career advancement
• Supportive team environment with internal mobility programs and leadership growth pathways
• Additional perks including wellness allowances, employee recognition rewards, birthday stipends, and annual performance reviews with potential salary increases

Equal Opportunity Evolution Sports Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.