Customer Support & Administrative Assistant – Empowering Helping Professionals through Exceptional Service
At careerzynith, we're committed to empowering helping professionals through accessible, high-quality continuing education that makes a real difference. As a trusted provider of continuing education for over 25 years, our newly launched Impact CE brand brings together two long-standing brands to offer both on-demand and live learning experiences. We're seeking a motivated, tech-savvy individual to join our team as a Customer Support & Administrative Assistant to support our growing Impact CE brand.
About careerzynith
careerzynith has been a trusted provider of continuing education for over 25 years, with a mission to empower helping professionals through accessible, high-quality continuing education that makes a real difference. Our Impact CE brand brings together two long-standing brands to offer both on-demand and live learning experiences. Our materials cover behavioral health and medical topics, many of which can be politically or personally sensitive. Examples of such topics include addiction, suicide, cultural competence, LGBTQ+, and others. We're committed to creating a safe and inclusive environment for our customers and team members.
Responsibilities
As a Customer Support & Administrative Assistant, you'll play a vital role in providing exceptional customer support and administrative assistance to our growing Impact CE brand. Your primary responsibility will be providing customer support through phone, email, and chat, helping professionals navigate our continuing education platform. You'll also assist with administrative tasks, such as data entry projects, updating documentation, and webinar moderation (live, on-camera). You'll be comfortable jumping into different projects as needed and be flexible to adapt to shifting priorities. Some of your key responsibilities will include:
- Providing friendly and efficient customer support via email, chat, and phone
- Developing a deep understanding of our products and how professionals use them to meet licensing and continuing education requirements
- Supporting live webinar events by moderating presentations—this may include speaking briefly on camera, managing Zoom functionality, and assisting attendees
- Assisting with course creation through administrative tasks such as updating records, editing video captions, proofreading content, and organizing contact databases
- Creating or updating help articles, tutorials, and support materials
- Collaborating with a small, mission-aligned team working to continually improve our customer experience
Qualifications
We're looking for a self-starter with excellent time management skills and a knack for staying organized. You'll be tech-savvy and quick to learn new software or systems, with a strong written and spoken communication skills, including the ability to speak clearly and professionally on camera. Previous experience in a customer support or administrative role, ideally in a remote environment, is a plus. Some of the essential qualifications for this role include:
- Strong written and spoken communication skills, including the ability to speak clearly and professionally on camera
- Comfortable using (or learning) tools like: Zoom, Help Scout, Clickup, and Google Workspace
- Self-starter with excellent time management skills and a knack for staying organized
- Tech-savvy and quick to learn new software or systems
- Previous experience in a customer support or administrative role, ideally in a remote environment
- Ability to adapt to shifting priorities and take initiative when something needs doing
- A dedicated, quiet workspace and high-speed internet
Bonus Points For
If you have experience in continuing education, especially in a healthcare profession, or experience with virtual events or hosting webinars, that's a bonus! A general understanding of learning management systems (LMS) is also a plus.
Schedule & Benefits
This is a 100% remote position, open to US residents only. Compensation is $20–$22/hour DOE. Benefits include:
- Paid holidays
- 21 paid shifts off per year
- A collaborative, flexible work culture rooted in purpose-driven work
Estimated daily work hours are 9am–2pm Eastern Time. Shift schedule will be determined with the chosen candidate.
How to Apply
If your resume doesn’t directly reflect all of the qualifications above, please include a short cover letter describing your interest in the role and relevant experience or aptitude. We're an equal opportunity employer and strongly encourage women, minorities, and members of groups traditionally underrepresented in tech to apply. Apply to this job
Why Join careerzynith?
At careerzynith, we're passionate about empowering helping professionals through accessible, high-quality continuing education that makes a real difference. We're committed to creating a safe and inclusive environment for our customers and team members. If you're a motivated, tech-savvy individual who is passionate about providing exceptional customer support and administrative assistance, we'd love to hear from you! Apply for this job