Director, Customer Success – Thrive with careerzynith and Revolutionize Healthcare

At careerzynith, we're on a mission to transform the healthcare industry by empowering hospitals to analyze the complete record of every patient. Our clinical AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. As a Director, Customer Success, you'll play a pivotal role in ensuring our health system clients have a positive experience with careerzynith. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you!

About careerzynith

careerzynith is a pioneering healthcare technology company founded by physicians in 2020. Our innovative AI platform is designed to help hospitals unlock the full potential of their patient data, leading to improved care quality, increased revenue, and enhanced operational efficiency. With a strong focus on customer success, we're committed to building long-term relationships with our clients and helping them achieve their business objectives.

What You'll Do

As a Director, Customer Success, you'll be responsible for managing a portfolio of existing, "live" customers on the careerzynith platform. Your primary goal will be to develop deep relationships with customers at all levels, acting as their trusted advisor and providing guidance and knowledge to help them achieve their business objectives. Some of your key responsibilities will include:

• Managing a portfolio of existing customers and developing strategies to drive growth and retention
• Partnering with the VP of Customer Success to develop team tools, templates, and processes, such as implementation plans, CS playbooks, and customer onboarding processes
• Leading hand-offs from Sales to CS, through implementation and go-live
• Coordinating with internal teams to resolve customer issues, access additional resources, and facilitate solutions needed by customers
• Monitoring client performance, reporting on financial impact to customer executives, driving product expansion, and working with sales to execute renewals
• Delivering customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocating for solutions and product enhancements
• Surfacing customer success stories and helping build a list of reference customers
• Coordinating implementation with clients and internal teams to ensure a successful launch

What You Bring

To succeed in this role, you'll need to bring a unique combination of skills and experience. Here are some of the key qualifications we're looking for:

• 12+ years of experience working in customer success or account management, primarily in the health tech space with hospital and/or health system clients
• Familiarity with DRGs and how they translate into payment
• Radical ownership over troubleshooting problems
• Ability to be both detail-oriented and a big picture thinker, and tailor communications by appropriately zooming in or zooming out
• Excellent written and verbal communication skills
• Ability to thrive in ambiguous roles and use critical thinking skills to "figure it out"
• Love of variety and ability to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA

Nice to Haves

While not required, the following skills and experiences would be a huge plus:

• Hospital revenue cycle/billing experience, especially familiarity with CDI operational workflows
• Prior experience at a startup, especially as the first Customer Success Manager on a team
• Experience using Jira to create and manage tasks and issues
• Strong experience with data analytics

Compensation

We offer a competitive salary range of $185K to $215K, plus equity incentives. Our compensation package is designed to reward your hard work and dedication to driving customer success.

Benefits

At careerzynith, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Here are some of the benefits you can expect:

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan
• One Medical Membership – Free membership included if you enroll in a careerzynith medical plan
• Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption
• Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend
• Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you
• Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues

Join the careerzynith Team

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you! Apply now to become a part of our innovative and dynamic team. Apply for this job