Director of Service Talent and Resource Strategy

Director of Service Talent & Resource Strategy The Director of Service Talent & Resource Strategy is responsible for the operational staffing and strategic workforce planning of our client service department. This role ensures our teams are staffed effectively day-to-day — matching the right people to the right clients — while also building the structures, standards, and talent pipeline that position the department to scale. Why Aduro? We’re not your typical fund administrators. We’re modern, innovative, and backed by deep industry experience, allowing our clients to focus on investing while we handle the details. We pride ourselves on providing our clients with thoughtful and adaptable service while leveraging best-in-class technology. We thrive in a people-first culture where each team member can impact the success of the business. We do this by investing heavily in training and development programs, providing ample opportunities for growth, and focusing on fostering a culture of collaboration and community. Here is the type of work you will do: Resource Strategy & Capacity Planning Capacity Modeling: Work with the COO to develop and maintain data-driven models to forecast staffing needs based on revenue projections and the current new client pipeline. Workload Balancing: Actively monitor team bandwidth to ensure that client assignments are distributed equitably and logically across our service team. Client Staffing Support: Work directly with the Managing Director, Fund Administration to staff new clients onto existing teams and reassign existing clients as needed. Talent Deployment & Performance Standards Staffing Optimization: Develop tracking mechanisms to match specific team members to client accounts based on technical expertise, personality fit, and professional development goals. Defining Excellence: Partner with the People Team to set the technical benchmarks for "Success" at every level of the client-facing organization. Career Pathway Architecture: Design the technical "milestones" for promotion in collaboration with the People Team. Maintain Talent Assessments in coordination with the People Team to understand our internal growth pipeline. Operational Profitability & Efficiency Cost-to-Serve Management: Monitor utilization rates to ensure our teams are operating in line with margin targets. Organizational Design: Continuously evaluate our "Pod" or team structures to ensure they allow for the seamless integration of all workflows. Process Improvement: Identify bottlenecks in how teams collaborate and implement structural changes to increase team efficiency and effectiveness. Leadership Oversight & Team Amplification Managing Client Service Directors: Serve as the direct supervisor and coach for the client-facing Directors. Leadership Calibration: Establish a unified "Leadership Operating System" to ensure a consistent standard of mentorship, accountability, and team culture across the entire department. Building a Multiplier Culture: Coach Directors on their delegation, performance management, and ability to foster high-output environments. Your success is measured by the increased autonomy and effectiveness of the leaders you manage. Succession Planning: Identify high-potential talent within the teams and architect "stretch" opportunities to prepare them for future leadership. Ensure the organization has a robust, ready-to-deploy pipeline of talent to mitigate key-person risk during expansion. Strategic Communication: Translate the CCO’s commercial objectives into actionable team mandates. Act as the primary feedback loop between the frontline leadership and the C-Suite, ensuring the "voice of the team" informs the firm’s strategic direction. The salary range for the Director of Service Talent & Resource Strategy position is $175,000 - $220,000. Salary is determined based on current market data and candidate experience level. This role is eligible to participate in the Aduro Bonus Program. You may be successful in this role if: 8+ years of experience in workforce planning & talent strategy Prior experience in financial services or fund administration preferred Demonstrated experience managing and developing director-level leaders Skills & Competencies Strong capacity modeling and data-driven workforce forecasting ability Expertise in workload balancing and resource allocation across client-facing teams Experience with cost-to-serve analysis and operational profitability metrics Exceptional coaching and leadership development capabilities Strategic & Interpersonal Ability to translate C-suite commercial objectives into actionable team mandates Strong executive communication skills — comfortable operating as a bridge between frontline leadership and the C-suite Experience with succession planning and high-potential talent identification Demonstrated ability to build a unified leadership culture across a department Perks of Working at Aduro: Competitive salary Health/Dental/Vision Insurance Life Insurance Short-Term Disability Long-Term Disability Paid Time Off (PTO) & company holidays 401k with Employer Match Company-wide social events and programs Dog-friendly office in downtown Denver