Education Program Manager

General information Country United States State Georgia City Atlanta Job ID 47734 Department Education Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements Infor is seeking a highly skilled and customer-centric Learning Architect to design, develop, and implement impactful learning solutions that drive exceptional value for our internal and external customers. The Learning Architect will serve as a key partner to business leaders, employees, and customers to ensure learning experiences are tailored to their needs, fostering engagement, skill development, and business success. A Day in The Life Typically Includes

• Act as a customer advocate by deeply understanding the learning needs and preferences of internal stakeholders and external customers.
• Design and develop comprehensive learning architectures that directly address customer challenges and support their success.
• Collaborate with business leaders, subject matter experts, and customers to assess learning needs, define objectives, and align solutions with real-world applications.
• Develop instructional design frameworks and learning blueprints that incorporate customer feedback, modern learning principles, and innovative technologies.
• Create scalable, user-centric learning solutions, including e-learning modules, blended programs, and instructor-led training focused on customer outcomes.
• Evaluate and recommend learning technologies and platforms that enhance learner engagement and customer satisfaction.
• Lead the implementation of learning programs, ensuring they meet quality standards and deliver measurable value to customers. Basic Qualifications
• Experience in Education, Instructional Design, Learning & Development, Education Sales
• Experience in learning design or architecture with a strong emphasis on customer-focused solutions.
• Ability to translate customer needs into engaging, accessible, and impactful learning experiences.
• Understanding of adult learning theories, instructional design models (e.g., ADDIE, SAM), and e-learning development tools.
• Experience with Learning Management Systems (LMS)
• Project management skills and ability to communicate effectively with diverse stakeholders.
• Analytical skills to leverage data and feedback for optimizing learning solutions focused on customer outcomes.
• Legal authorization to work permanently in the United States without requiring a visa transfer or sponsorship.

Preferred Qualifications

• Experience with customer journey mapping and incorporating those insights into learning design.
• Familiarity of emerging learning technologies such as AI-driven platforms, and mobile learning tailored to customer needs.
• Familiarity with competency modeling and performance support systems.
• Agile and iterative design experience with a focus on continuous customer improvement.
• Facilitation and customer engagement skills. Job Location (Atlanta, GA - Hybrid - 3 days in office, 2 days remote) About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-t Apply To this Job