EHR Helpdesk Analyst 2nd Shift
Job Title: Helpdesk Analyst - 2nd Shift Job ID: 25-10652 Location: Remote Duration: 8 Months Contract Shift: 3PM - 11:30PM EST Description: Seeking a Helpdesk Analyst to provide advanced technical support for Epic EHR and clinical applications across 13 state-operated behavioral healthcare facilities. Role involves troubleshooting Epic and non-Epic issues, supporting end-users, and ensuring system reliability. Responsibilities:
- Support Epic applications, workflows, access, and integration issues
- Provide remote desktop support (computers, printers, mobile devices)
- Manage incidents via ServiceNow, ensure SLA compliance
- Assist with Epic account provisioning, role/security requests
- Collaborate with informatics, analysts, and technical teams
- Document procedures, provide user training, support go-live/upgrade events
Requirements:
- 2+ yrs Epic technical support in healthcare/clinical environment
- Proficient with ServiceNow or similar ticketing tools
- Strong knowledge of EHR platforms (Epic, Cerner, Allscripts)
- Epic certification and experience in Epic modules preferred.
Compensation: The hourly rate for this position is between $48.00-$50.00 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations. Contact: Raghu: [email protected] | URL: www.sunrisesys.com