Experienced Bilingual Customer Service and Sales Representative – Spanish-English – Remote Opportunity in CT, NH, ME
Are you a bilingual individual with a passion for helping others and a drive to succeed in a dynamic and rewarding career? Do you have a strong aptitude for sales and customer service, with a desire to grow your skills and knowledge in a supportive and inclusive environment? If so, we invite you to join careerzynith, a leading provider of customer experience solutions, as a Bilingual Customer Service and Sales Representative – Spanish-English.
About careerzynith
careerzynith is a global company that has been making customers happy since 1982. We're a team of passionate and dedicated professionals who are committed to delivering exceptional customer experiences through our combination of humanity and technology. With a presence in over 20 countries, we work with many of the world's leading brands to provide customer service, sales, and technical support to millions of customers every day.
Our Culture
At careerzynith, we believe that our employees are our greatest asset. We're committed to creating a workplace culture that is inclusive, diverse, and empowering, where everyone feels valued, respected, and supported. We're proud to be an equal opportunity employer and strive to reflect the communities we serve in our global teams.
Your Role
As a Bilingual Customer Service and Sales Representative – Spanish-English, you'll be responsible for providing exceptional customer service and sales support to our clients in a remote setting. You'll work with customers to understand their needs and provide solutions that meet their expectations, while also growing your skills and knowledge in a supportive and inclusive environment.
Key Responsibilities
* Provide bilingual customer service and sales support to clients in a remote setting
- Assist customers in understanding their coverages and selecting the right products and services to meet their needs
- Respond to customer inquiries with compassion and active listening, and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to upgrade products or services
- Meet or exceed sales targets and performance metrics
- Collaborate with team members to achieve team goals and objectives
What You Bring to the Role
* Bilingual in English and Spanish
- Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- High-speed internet (>25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- Strong customer service orientation, including empathy, compassion, and listening skills
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course (and you'll be paid for your time to boot)
- All state licensing exam fees covered by careerzynith and yearly renewal of license provided by careerzynith as your employer
- A base wage of $16/hr ($17/hr in CT) while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses.
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Career Growth Opportunities
At careerzynith, we're committed to helping you grow your skills and knowledge in a supportive and inclusive environment. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Work Environment
As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. You'll have access to all the tools and resources you need to succeed, including a state-of-the-art virtual training platform, a comprehensive benefits package, and a global community of colleagues who are passionate about delivering exceptional customer experiences.
How to Apply
If you're a motivated and customer-focused individual with a passion for sales and customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that is inclusive, diverse, and empowering, where everyone feels valued, respected, and supported. Apply for this job