Experienced Bilingual Customer Service Representative – Spanish/English – Hybrid Work Opportunity at careerzynith
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join our dynamic team at careerzynith as a Bilingual Customer Service Representative. As a key member of our contact center, you will play a vital role in providing top-notch support to our clients in the home improvement industry.
About careerzynith
careerzynith is a leading provider of lead and workflow management solutions, empowering some of North America's largest home improvement businesses to drive growth and success. Our innovative platform has powered over $3 billion in annual sales, and our full-service contact center in Fort Lauderdale, Florida, is the heartbeat of our operations. As a Bilingual Customer Service Representative, you will be part of a talented team that specializes in inbound and outbound support, ensuring that our customers receive exceptional service and support throughout their journey.
The Role
We are seeking an enthusiastic and self-motivated Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for:
- Answering incoming calls and responding to customer requests in a timely and professional manner
- Working in a fast-paced environment with a high degree of flexibility and adaptability
- Booking appointments for clients with a high degree of data accuracy
- Maintaining excellent written and verbal communication skills, both in English and Spanish
- Identifying and escalating issues to supervisors as needed
- Providing information and explanations to clients, answering questions, and resolving concerns
- Maintaining and improving quality results by adhering to standards and guidelines
- Collaborating with colleagues to achieve team goals and objectives
Requirements
To succeed in this role, you will need:
- High school graduate or equivalent
- Minimum of one year experience in an inbound/outbound call center or retail environment
- Excellent oral and written communication skills in both English and Spanish
- Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
- Ability to type at least 25 words per minute
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Must be fluent (speaking/reading/writing) in both Spanish and English
What We Offer
As a valued member of our team, you will enjoy:
- Opportunity to continue working from home in our post-pandemic workplace
- Eligibility for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service with company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90-day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
Work Environment and Culture
Our contact center is a dynamic and fast-paced environment that requires flexibility, adaptability, and a passion for delivering exceptional customer experiences. We value diversity, inclusion, and teamwork, and we strive to create a work environment that is supportive, collaborative, and fun. As a Bilingual Customer Service Representative, you will be part of a talented team that is dedicated to excellence and customer satisfaction.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, and we will contact you if you become selected for a phone interview. Apply for this job