Experienced Bilingual Customer Support Specialist – Spanish & English – Global Compliance Platform

At careerzynith, we're revolutionizing the way companies verify identities and businesses through a cutting-edge combination of AI-powered fraud detection, orchestration, and local data integrations. As a Y-Combinator backed global compliance platform, we're committed to making onboarding safer and smarter for fintechs, banks, and enterprises worldwide. We're now seeking an exceptional bilingual (Spanish & English) Customer Support Specialist to join our growing team and help us deliver an unparalleled customer experience.

About careerzynith

careerzynith is a pioneering global compliance platform that's changing the game in identity verification and business onboarding. Our innovative approach combines the power of AI, orchestration, and local data integrations to provide a seamless and secure experience for our customers. With a strong focus on fintech, banks, and enterprises, we're dedicated to making onboarding faster, safer, and more efficient.

Role Overview

As a bilingual (Spanish & English) Customer Support Specialist at careerzynith, you'll be the front line of communication for our customers, helping resolve issues, guiding users through our platform, and ensuring a high-quality experience. You'll work closely with our product, engineering, and customer success teams to ensure customer feedback is heard and acted on. This is an exciting opportunity to join a dynamic team and make a real impact on our customers' lives.

Key Responsibilities

• Provide responsive, empathetic, and technically accurate support to our global users via email, chat, and occasional video calls

• Troubleshoot and guide users through technical issues related to the careerzynith dashboard, SDKs, APIs, and integrations
• Act as a liaison between customers and our technical team to escalate bugs or feature requests
• Maintain clear and structured documentation for internal processes and customer knowledge bases
• Translate key support documents and responses between Spanish and English as needed
• Monitor customer queries and maintain SLAs, ensuring timely resolution and customer satisfaction
• Collaborate with product and engineering teams to continuously improve the customer experience

Essential Qualifications

• Fluent in both Spanish and English (written and spoken)

• Based in Mexico or a similar timezone for optimal overlap with our global customer base
• Tech-savvy and comfortable navigating APIs, SDKs, and developer documentation (bonus if you’ve worked in a SaaS or developer tools environment)
• Strong communicator with a customer-first mindset
• Organized and self-motivated with the ability to manage multiple requests simultaneously
• Prior experience in customer support, ideally for a B2B SaaS or fintech company, is a plus

Preferred Qualifications

• Experience with support tools like Zendesk, Intercom, or Freshdesk

• Familiarity with compliance or identity verification platforms
• Basic troubleshooting skills with tools like Postman, browser dev tools, etc.

Skills and Competencies

• Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in Microsoft Office and Google Suite
• Familiarity with agile project management methodologies
• Strong attention to detail and commitment to quality

Career Growth Opportunities and Learning Benefits

At careerzynith, we're committed to helping our employees grow and develop their skills. As a bilingual (Spanish & English) Customer Support Specialist, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Develop your technical skills and knowledge of our platform and products
• Collaborate with cross-functional teams to drive business growth and innovation
• Participate in regular training and development programs to enhance your skills and knowledge
• Enjoy a dynamic and supportive work environment that encourages creativity and innovation

Work Environment and Company Culture

careerzynith is a remote-first company that values flexibility, autonomy, and work-life balance. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact on our customers' lives. We're a diverse and inclusive team that celebrates individuality and promotes a culture of empathy, respect, and open communication.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A 401(k) retirement savings plan with company match
• Flexible paid time off and holidays
• Professional development opportunities and training programs
• Access to the latest technology and tools
• A dynamic and supportive work environment that encourages creativity and innovation

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! [Apply to this job](https://www.ycombinator.com/companies/aiprise/jobs/ePaM8HL-customer-support-specialist-bilingual-spanish-english?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job