Experienced Bilingual Portuguese English Customer Service Specialist – Remote Opportunity at careerzynith
Are you a customer service enthusiast with a passion for helping people and solving problems? Do you thrive in dynamic, client-focused environments where no two days are the same? We are seeking a highly motivated and tech-savvy bilingual candidate to join our team at careerzynith as a Client Service Specialist and play a key role in supporting small businesses as they grow their teams.
About careerzynith
careerzynith is a leading provider of innovative solutions for businesses of all sizes. Our mission is to empower entrepreneurs and small business owners to achieve their goals through exceptional customer support, cutting-edge technology, and a commitment to excellence. We are dedicated to fostering a culture of continuous learning, experimentation, and innovation, where our team members can grow and thrive.
The Opportunity
We are looking for a bilingual candidate to join our Scaled Business Success (SBS) team as a Client Service Specialist. This is a fully remote, long-term temporary opportunity for a highly motivated and tech-savvy professional who is fluent in both Portuguese and English and resides in the Eastern Time Zone of the US. As a Client Service Specialist, you will play a critical role in delivering exceptional support to small business clients via phone, chat, and email, helping them resolve issues and make the most of their careerzynith accounts.
Key Responsibilities
* Deliver exceptional support to small business clients via phone, chat, and email, helping them resolve issues and make the most of their careerzynith accounts
- Take a consultative approach to understanding client needs and delivering thoughtful, solutions-oriented guidance
- Educate clients on careerzynith's growing suite of products to ensure they get maximum value and results
- Meet and exceed client experience metrics such as CSAT and conversion rates
- Collaborate with internal teams including Product, Operations, Search Quality, and Aggregation to troubleshoot and elevate the client experience
- Thrive in a team-oriented, fast-paced, and feedback-rich environment where continuous learning is the norm
What You Bring
* 1+ year of experience in customer service or B2B client support
- Fluent in Portuguese and English (written and verbal) - this is a must
- Tech-savvy with the ability to quickly learn and adopt new tools and systems
- Experience with online advertising, SEM, PPC, recruitment marketing, or staffing is a strong plus
- Strong multitasking skills and the ability to remain calm and professional under pressure
- Eagerness to learn, grow, and contribute to a team that values both experimentation and excellence
What We Offer
* Hourly/weekly pay
- Direct deposit
- Temporary health benefits options
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- A chance to work with a leading provider of innovative solutions for businesses of all sizes
Work Environment and Company Culture
careerzynith is committed to fostering a culture of inclusivity, diversity, and respect. We believe that our team members are our greatest asset, and we strive to create an environment that is supportive, collaborative, and fun. Our team is passionate about delivering exceptional customer support and is dedicated to helping small businesses achieve their goals.
Compensation and Benefits
careerzynith offers competitive compensation and benefits to our team members. We believe that our team members should be rewarded for their hard work and dedication, and we strive to provide a comprehensive benefits package that meets their needs.
How to Apply
If you are a motivated and tech-savvy bilingual candidate with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and we strive to create an environment that is inclusive and respectful of all team members.
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