Experienced Central Scheduler - Remote in Carmel, NY - Healthcare Scheduling Specialist with Customer Service and Medical Administration Expertise

Join Our Team as a Central Scheduler - Remote in Carmel, NY Embark on a rewarding career journey with UnitedHealth Group, a leading health care organization dedicated to helping people live healthier lives and making the health system work better for everyone. We're seeking a highly skilled and compassionate Central Scheduler to join our team remotely in Carmel, NY. As a key member of our staff, you'll play a vital role in ensuring seamless patient care and exceptional customer service. About UnitedHealth Group UnitedHealth Group is a dynamic health care organization with a rich history of innovation and excellence. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we're committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes. As part of our team, you'll have the opportunity to work with state-of-the-art technology and collaborate with brilliant co-workers who share your passion for helping people feel their best. Our culture is built on the values of caring, connecting, and growing together, and we're dedicated to providing a work environment that's supportive, inclusive, and rewarding. Job Summary We're seeking an experienced Central Scheduler to join our team remotely in Carmel, NY. As a Central Scheduler, you'll be responsible for coordinating patient care and services, ensuring that our patients receive the best possible care. This is a unique opportunity to join a team that's passionate about making a difference in the lives of others.

Key Responsibilities

• Obtain accurate and updated patient information, such as name, address, and insurance information
• Perform insurance verification on the date of service
• Schedule appointments and procedures in an organized and efficient manner
• Confirm and schedule appointments
• Answer incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Provide follow-up services for patients, such as scheduling specialist appointments, scheduling follow-up appointments, and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast of current medical requirements relevant to your position, including maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patients, family members, and other health care professionals
• Comply with administrative policies to ensure quality of care
• Cross-train and help in other locations if needed
• Perform other duties as assigned

Requirements and Qualifications Essential Qualifications:

• High School Diploma/GED (or higher)
• 1+ year of customer service or healthcare-related experience
• Intermediate level of computer proficiency (multi-task through multiple applications, including Microsoft Outlook, Excel, and Word)
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Must be able to work Monday through Friday, 8:30 am to 5:30 pm EST
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
• Must reside within driving distance to 670 Stoneleigh Ave, Carmel, NY

Preferred Qualifications:

• Experience working with an electronic health record (EPIC)
• Knowledge of medical terms
• Experience working from home
• 1+ year of experience working in a medical front office position, performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Soft Skills and Competencies

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak cle