Experienced Customer Care Agent – Delivering Exceptional Service in a Dynamic Online Gaming Environment
At careerzynith, we're on a mission to revolutionize the online gaming experience, and we're looking for talented individuals to join our team as Customer Care Agents. As a key member of our customer experience team, you'll play a vital role in delivering exceptional service to our players, ensuring their satisfaction, and driving the growth of our award-winning online casino.
About careerzynith
careerzynith is a leading online gaming platform that's big on tech, big on performance, and most of all, big on fun. Launched in 2018, we've experienced explosive growth, and we're now looking for rock stars to join our quest for total world domination. Our team is passionate about creating an exceptional gaming experience, and we're committed to fostering a workplace that values diversity, inclusivity, and innovation.
The Role
As a Customer Care Agent at careerzynith, you'll be the voice of our customers, providing a tailored service that anticipates their needs and delivers vital feedback to our core teams. You'll be a proactive, customer advocate who can review the customer from a 360-degree perspective, using our services to go the extra mile and make their experience unforgettable.
Key Responsibilities
* Handle live chat queries from our customers about a range of topics, including deposits, withdrawals, gaming, and safer gambling.
- Highlight trends in contact to Senior Executives and Managers, which may support early identification of issues.
- Think outside the box to resolve customer queries in lightning speed, using your problem-solving skills to deliver exceptional service.
- Identify potentially vulnerable customers and ensure they receive the right support as early as possible.
- Adhere to our policies and procedures to keep our site safe and secure, with full training provided.
- Understand and listen to customer complaints, attempting to resolve them at the first point or escalating correctly where necessary.
What We're Looking For
* Zendesk experience, so you can hit the ground running.
- A keen attention to detail and a deep understanding of what 5-star quality looks like.
- A minimum of 6 months' experience working in a high-volume service environment.
- A great understanding of the customer service industry and what it takes to be best in class.
- Previous experience in iGaming would be great, but not essential, as you'll receive top-class training.
What We Offer
At careerzynith, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At careerzynith, we're committed to ensuring that your experience with us goes beyond just a job – it's a fulfilling journey with a supportive community.
Our Commitment to Diversity and Inclusion
We're committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.
Work-Life Balance
This position operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. This can be a fully remote job from the EMEA time zone, allowing you to work from anywhere and maintain a healthy work-life balance.
Salary and Benefits
The salary range offered is £23K-27K, with a competitive benefits package that includes:
- A competitive salary package that recognizes your hard work and dedication
- Additional leave days to recharge and relax
- Dedicated birthday leave to celebrate your special day
- Generous four-week parental leave to support your family
- International health and life insurance to protect your well-being
- Wellness incentives to stay motivated and engaged
- Growth allowance to support your personal and professional development
Ready to Join the careerzynith Team?
If you're a reliable and willing individual who's eager to learn and grow, we want you to join our team. Apply now and become a part of our dynamic online gaming environment, where you'll have the opportunity to deliver exceptional service, drive growth, and make a real difference in the lives of our customers. Apply for this job