Experienced Customer Care and Sales Representative – Work from Home Opportunity at careerzynith

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! careerzynith is seeking an experienced Customer Care and Sales Representative to join our team of talented professionals working from the comfort of their own homes.

About careerzynith

careerzynith is a leading provider of innovative technology solutions that help consumers unlock their devices' untapped potential. With a team of over 17,000 employees, we deliver a seamless, award-winning customer experience that anticipates our customers' needs and provides tailored services within one touch. Our 5 Leadership Principles guide us in our everyday interactions, ensuring that we always put our customers first, play a team sport, take ownership, collaborate and commit, and reach full potential.

The Opportunity

As a Customer Care and Sales Representative at careerzynith, you will be responsible for evaluating and assisting with customer concerns, explaining device capabilities, wireless carrier data, product offerings, and company policies. You will also be expected to meet sales goals and grow from feedback and coaching. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role, including 3-4 weeks of in-class training and additional 2-4 weeks of floor training directly paired with peers.

Key Responsibilities:

* Evaluate and assist with customer concerns

• Explain device capabilities, wireless carrier data, product offerings, and company policies
• Meet sales goals and grow from feedback and coaching
• Sell careerzynith smart home and other products on every call
• Directly connected to PPX incentives
• Spend 4-8 hours daily working at a computer
• Escalate calls appropriately when needed

What We Offer:

* Competitive salary of $18.00 per hour, with the potential to earn up to $32.00 per hour through our Pay Per Experience (PPX) model

• Comprehensive benefits package, including dental insurance, health insurance, paid time off, and vision insurance
• Opportunity to work from home in a distraction-free environment with high-speed internet (minimum requirements of 10MBPS download/5MBPS upload)
• Generous medical, dental, and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Additional health benefits, including heart health, diabetes management, and healthcare advocacy for personalized support
• Employee discount program on everyday products and services, such as home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities
• Opportunities for career growth and advancement in a dynamic and supportive work environment

Requirements:

* High school diploma or equivalent

• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Display commitment through a reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute and learn call center software
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
• Bilingual Spanish/Español skills are highly desirable (additional financial incentives provided)
• High customer service acumen
• Ability to achieve sales and customer experience goals and objectives

What We're Looking For:

* A team player with a passion for delivering exceptional customer experiences

• A strong communicator with excellent phone etiquette and communication skills
• A flexible and adaptable individual who can thrive in a fast-paced, dynamic environment
• A self-motivated and results-driven individual who can meet sales goals and grow from feedback and coaching
• A technology-savvy individual with a willingness to learn and adapt to new systems and processes

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team of talented professionals working from the comfort of their own homes. Apply To This Job

Note:

careerzynith is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job