Experienced Customer Care Representative - Onsite at careerzynith
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! careerzynith is seeking a talented Customer Care Representative to join our team in Portland, Oregon. As a key member of our customer service team, you will be the face of careerzynith, providing top-notch support to our clients and their customers.
About careerzynith
careerzynith is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to make a positive impact in our communities, with our clients, and on the environment. We're proud to be a force for good, and we're looking for like-minded individuals to join our team.
Benefits of Working with careerzynith
* Paid Training to help you succeed in your role
- Competitive Wages to reflect your value to our team
- Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your well-being
- Paid Time Off to recharge and relax
- Employee wellness and engagement programs to help you thrive
Teleperformance and You
At careerzynith, we believe in a balanced approach that combines high-tech and high-touch methods with deep industry and geographic expertise. We're inspired to deliver only the best in all that we do, and we're committed to making people's lives simpler, faster, and safer. As a Customer Care Representative, you'll be a key contributor to this mission, working collaboratively with your team to find innovative solutions to customer inquiries and concerns.
Responsibilities
As a Customer Service Representative, your main responsibility will be to find creative ways to respond to varying questions, issues, and concerns. Your duties will include:
- Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling when required
Qualifications
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:
- 6 months of customer service experience (preferred)
- Be at least 18 years old
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Be Part of Our careerzynith Family
At careerzynith, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance. Join our team and become part of a community that's passionate about making a positive impact.
careerzynith is an Equal Opportunity Employer
We're committed to diversity, equity, and inclusion, and we welcome applications from all qualified candidates. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply. Apply for this job