Experienced Customer Experience / Partnership Specialist – Careerzynith

Careerzynith is a dynamic and innovative company that is revolutionizing the way people save and manage their important life documents. As a Customer Experience / Partnership Specialist, you will play a critical role in shaping the future of Careerzynith and helping us achieve our ambitious goal of reaching 100 million users in the next 10 years.

About Careerzynith

Careerzynith is a mission-driven startup that has built an online account to save everything important as a parent, all in one place, during every life stage. Our platform is designed to help parents, caregivers, and individuals save and manage their important documents, memories, and experiences. With Careerzynith, you can create a digital legacy that will last a lifetime, and share it with your loved ones.

Job Summary

We are seeking an entrepreneurial individual to join our founding team as a Customer Experience / Partnership Specialist. As a key member of our team, you will be responsible for handling all aspects of customer experience, including content and emails sent to subscribers, customer service inquiries, and finding ways to improve engagement. You will also be responsible for launching and managing the Careerzynith affiliate program, business development outreach to financial advisors, lawyers, and life insurance agents, and weekly product research with friends and colleagues.

Key Responsibilities

* Handle all aspects of customer experience, including content and emails sent to subscribers, customer service inquiries, and finding ways to improve engagement

• Identify and conduct tests to get subscribers “sharing” their Careerzynith with family and friends
• Launch and manage the Careerzynith affiliate program with moms, teenagers, and retired individuals
• Business development outreach to financial advisors, lawyers, and life insurance agents to add Careerzynith for their clients
• Weekly product research with friends and colleagues to get feedback and incorporate into our product positioning for each demographic
• Comfortable creating own written materials and images when needed for customer emails and more
• Ability to work individually as well as a part of a very small team and effectively share the workload

Qualifications

* Must understand the mindset of a parent so you can “live the brand;”

• 5+ years of CX, partnerships, and/or working as an entrepreneur or for a rapidly growing startup
• Possess the passion and work ethic to be an entrepreneur and excited to get in on the ground floor of an exciting company
• Experience with metrics-driven goals and achieving those objectives
• Excellent written and verbal communication skills. Need to be highly-skilled with writing articulate and convincing emails
• Must be energetic, positive, and resilient; hitting dead-ends doesn’t disappoint you, as you simply try another way
• Effective problem-solving, multi-tasking, time management, organizational skills, and be an efficient self-starter in working remotely

Compensation and Benefits

* $70K - $80K annual base salary DOE, for this full-time exempt position; future equity possible

• $125.00 / month work-from-home subsidy
• Paid vacation, sick, and public holidays
• Medical, Dental, Vision, Life, Accident & Disability coverage
• Health Savings and Flexible Savings Accounts
• 401k Plan with annual company match
• Up to $300 pet adoption reimbursement

Work Environment and Culture

Careerzynith is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about innovation, customer experience, and making a meaningful impact. We believe in empowering our employees to take ownership of their work and contribute to the company's growth and success.

Why Join Careerzynith?

* Be part of a dynamic and innovative company that is revolutionizing the way people save and manage their important life documents

• Work with a talented and passionate team that is dedicated to making a meaningful impact
• Enjoy a competitive salary and benefits package, including future equity opportunities
• Have the flexibility to work remotely and maintain a healthy work-life balance
• Be part of a company that values innovation, customer experience, and employee growth and development

How to Apply

If you are a motivated and entrepreneurial individual who is passionate about customer experience and partnerships, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!

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