Experienced Customer Experience Specialist - Singapore
Join careerzynith, a leading organization in the industry, and embark on a rewarding career as a Customer Experience Specialist in our Singapore office.
About careerzynith
careerzynith is a dynamic and innovative company that has been at the forefront of delivering exceptional customer experiences for years. Our commitment to excellence has earned us a reputation as a trusted and reliable partner in the industry. We are passionate about creating a culture that values diversity, inclusivity, and employee growth, and we are now seeking a talented Customer Experience Specialist to join our team in Singapore.
About the Role
As a Customer Experience Specialist, you will play a critical role in delivering world-class service to our customers, ensuring that every interaction is a positive and memorable experience. You will be responsible for connecting with customers via phone, assessing their needs, and providing solutions that exceed their expectations. Your exceptional communication skills, empathy, and problem-solving abilities will make you an invaluable asset to our team.
Key Responsibilities
* Answer calls in an efficient, courteous, and accurate manner
- Assess customer needs and provide solutions that meet their expectations
- Offer travel-related services and promote credit card vendor partner products
- Interact with a globally diverse group of customers and colleagues
- Demonstrate strong verbal and written communication skills
- Possess strong computer skills and be comfortable navigating software applications, email, instant messaging, and internet searches
- Have a professional attitude with excellent dependability, flexibility, and the ability to handle stressful situations
- Able to learn and react quickly to changing situations
What You'll Get
* A competitive salary of SGD 3,100 per month
- Performance-based incentives after six months probation period
- Shift allowances and monthly rewards if company meets Key Performance Indicators (KPIs)
- Annual pay increases
- Comprehensive classroom and on-the-job training
- Opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues
- Access to exclusive benefits, including domestic and international flight privileges, comprehensive health and wellness benefits, and career development programs
What We're Looking For
* Embraces diverse people, thinking, and styles
- Consistently makes safety and security, of self and others, the priority
- Possesses correct legal documentation to live and work in Singapore
- Must be a Singapore citizen
- Be fluent in written and verbal English
- This role requires computer skills and comfort with navigating software applications, email, instant messaging, and internet searches
- Must be able to demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
- Must have a flexible schedule as this position will require you to work weekends, holidays, and including night shift
- Preferred Diploma holders and above. Consideration will be given to candidates who have relevant work experience in a contact centre environment
What Will Give You a Competitive Edge
* One year of experience working in sales, and at least one year of experience providing customer service
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Excellent communication and interpersonal skills
- Ability to learn and react quickly to new information and situations
Why Join careerzynith?
* We offer a dynamic and supportive work environment that encourages growth and development
- We provide comprehensive training and development programs to help you succeed in your role
- We offer a competitive salary and benefits package that recognizes your hard work and dedication
- We are committed to creating a culture that values diversity, inclusivity, and employee growth
- We offer opportunities to progress to specialty teams and take on new challenges
How to Apply
Ready to join careerzynith and embark on a rewarding career as a Customer Experience Specialist? Click the link below to apply now and we'll be in touch soon!
Note:
careerzynith is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a culture that values diversity, inclusivity, and employee growth. Apply for this job