Experienced Customer Operations Specialist – Non-Profit Raffle Platform Support and Growth
Unlock your potential with careerzynith! We're on the hunt for a talented Customer Operations Specialist to join our innovative team on a part-time, remote basis. As a key player in our customer operations, you'll be the face of our company, driving success and delivering exceptional experiences for our clients. If you're a motivated, tech-savvy individual with a passion for helping non-profits thrive, we want to hear from you!
About careerzynith
careerzynith is a pioneering web hosting platform dedicated to empowering non-profit organizations to run online raffles efficiently and effectively. Our cutting-edge solution simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.
Our Platform
Our innovative platform offers a range of features that make it easy for non-profits to run successful raffles, including:
- Easy-to-use raffle creation and management tools
- Secure payment processing
- Automated ticket generation and distribution
- Real-time reporting and analytics
- Compliance features to help organizations adhere to local regulations
The Role
We're seeking a highly skilled Customer Operations Specialist to work remotely for 20 hours per week, with flexible scheduling options available. As a Customer Operations Specialist, you'll be the primary point of contact for our clients, providing exceptional support, driving sales, and contributing to the growth of our company.
Key Responsibilities:
* Deliver top-notch customer support via email and phone
- Handle inbound sales inquiries and drive conversions
- Create user-friendly guides and documentation to enhance client experience
- Assist in developing outbound sales strategies with potential commission structure
- Stay up-to-date on Australian raffle regulations and provide expert advice
- Become a careerzynith platform expert and showcase its features to clients
- Efficiently manage and resolve support tickets
- Guide clients through permit applications and raffle setup processes
- Stay current on industry trends and regulatory changes
- Contribute to various projects as needed
Qualifications:
* Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Proficiency with technology and quick learner of new systems
- Self-motivated and able to work independently
- Adaptable to a fast-paced, evolving startup environment
- Previous customer service experience preferred
- Interest in or experience with the non-profit sector is a plus
- Reliable internet connection and quiet work environment for remote work
What We Offer:
* Remote work opportunity
- Part-time schedule (20 hours/week, flexible scheduling)
- Competitive hourly rate of $30 per hour
- Superannuation at 11% of earnings
- Pro-rata entitlements for annual leave and sick & carer's leave
- Public holiday entitlements
- Opportunity for growth into a full-time operations role as the company expands
- Chance to make a real impact in a small, growing business
Why Join careerzynith?
At careerzynith, we're passionate about empowering non-profits to succeed. We're a dynamic and innovative team that's always looking for ways to improve our platform and services. As a Customer Operations Specialist, you'll have the opportunity to make a real impact and contribute to the growth of our company. You'll also have access to ongoing training and development opportunities to help you grow your skills and career.
How to Apply:
If you're a driven, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! To apply, please send your resume and a brief introduction explaining why you're the perfect fit for this role to [email protected]. Don't miss out on this exciting opportunity! Apply now and take the first step towards a fulfilling career with careerzynith. Apply for this job