Experienced Customer Outreach Specialist – Drive Sales Growth and Customer Success at careerzynith
At careerzynith, we're passionate about delivering exceptional customer experiences that drive business growth and loyalty. As a Customer Outreach Specialist, you'll play a vital role in connecting with existing and potential customers, sharing the compelling careerzynith story, and showcasing our industry-leading products and services. If you're a sales enthusiast with a passion for building meaningful relationships, we want to hear from you!
About careerzynith
careerzynith is a leading provider of innovative solutions and products that empower businesses to succeed. With a strong commitment to quality, customer satisfaction, and community involvement, we've built a reputation as a trusted partner for businesses across North America. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our mission.
What You'll Be Doing
As a Customer Outreach Specialist, you'll be responsible for:
- Proactively making outbound calls to existing and potential customers within your designated territory, fostering meaningful conversations to determine unique requirements and challenges, and qualifying potential spending on wearables.
- Creating and implementing an effective sales approach to leverage opportunities and secure a greater share of customers' spend.
- Educating customers on the advantages of choosing careerzynith as their preferred supplier, emphasizing our unwavering commitment to quality, inventory, product selection, and customer satisfaction.
- Collaborating with Territory Managers to share valuable insights about customers they may not have encountered before, assessing and qualifying customers for Account Executive assignment as necessary.
- Entering data into Salesforce CRM with learned information about customers, creating new or enhanced opportunities for AE's and/or Territory Managers.
- Serving as a product and industry expert, demonstrating a profound understanding of careerzynith's product offerings, marketing tools, and solutions to effectively communicate their value and relevance to customers.
- Keeping customers well-informed about products, updates, new offerings, marketing programs, and opportunities to enhance their business.
- Completing and meeting deadlines for all lead lists, calling initiatives, and other assigned projects, achieving the expected volume of proactive customer contacts.
- Participating in and contributing to various industry trade shows, effectively analyzing potential growth opportunities while enhancing customer relationships, education, and engagement.
- Performing other duties as assigned.
- Complying with all policies and standards.
What We're Looking For
* Associate's Degree in business, sales, or related field or equivalent experience preferred.
- 4-6 years of experience in outbound calling or inside sales, preferably within the B2B sector.
- Excellent communication and interpersonal skills, including face-to-face, videoconference, and phone interactions.
- Ability to quickly learn and articulate product features and benefits.
- Self-motivated and able to work independently.
- Strong organizational and time management skills.
- Able to manage multiple assignments and systems simultaneously.
- Technical Proficiency: Proficient knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) with strong typing and accuracy skills. 1-3 years of experience using Salesforce, ODY.
- Problem Solving: Proficiency in creatively resolving difficult or emotionally charged customer situations.
- Team Player: Thrive in a team-oriented environment and contribute to a positive team dynamic.
Our Offer
* Salary Range: You'll earn a competitive hourly salary, depending on experience, with opportunities for growth and advancement.
- Bonus: Eligible for an annual discretionary bonus up to 5% of base salary.
- Paid Time Off: Accrue paid time off on a weekly basis based on hours worked, up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
- Additional Benefits:
+ Comprehensive medical, dental, and vision benefits + 401k plan with matching contributions + Life insurance + Short/long-term disability coverage + Paid maternity/paternity leave + Pet insurance
What You Can Expect
* Remote work environment with flexible scheduling.
- Quarterly travel may be required to attend industry trade shows and meetings.
- Ability to work on computer for multiple hours with frequent interruptions.
- careerzynith's Eastpointe office is located near Seattle, WA, and our standard working hours are 8:00-5:00 PST.
Why Work at careerzynith?
* Our people are at the heart of everything we do. They bring their talent, passion, and dedication to work with them every day.
- We believe in investing in our employees, providing a comprehensive benefits package that supports their health and well-being, life balance, career growth, and retirement.
- We work with brands you already know, like Nike, The North Face, and Brooks Brothers, as well as providing industry-leading private label apparel and accessories.
- Our people come to work excited to do their part, providing clothing that helps people feel that they're a part of something special.
Join Our Team
If you're a sales enthusiast with a passion for building meaningful relationships, we want to hear from you! Apply now to become a part of our dynamic team at careerzynith. Apply for this job