Experienced Customer Sales and Service Call Center Representative - Hybrid
Join careerzynith, a global leader in communications and technology, as a passionate Customer Sales and Service Call Center Representative - Hybrid. Whether you're part of our Remote hub or working remotely, you'll be a core part of the team, driving success with a strong and diverse skillset. This is an exciting opportunity to jumpstart your sales career and redefine customer service, creating meaningful connections with each customer.
About careerzynith
careerzynith is a pioneer in making connections, and we've been innovating since our inception nearly 150 years ago. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, careerzynith creates connections that change the world.
Job Summary
As a Premier Service Consultant specializing in customer acquisition and service, you'll be frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you will address existing customer needs, which include billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Key Responsibilities
- Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers. - Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions. - Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records. - Be an expert at simplifying the explanation of customer bills, rate plans, and features of careerzynith's products and services. - Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services. - Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
Premier Service Consultant Role
As a Premier Service Consultant, you'll be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business. You'll be an expert in simplifying complex information and providing personalized recommendations for our latest products and services.
What You Can Look Forward To
- Paid training and additional resources to support success in your new role as an careerzynith Premier Service Consultant. - Our Premier Service Consultants earn between $16.00 - $18.30 hourly + uncapped commissions for sales goals if all sales goals are met. - Amazing perks and benefits, including: - Medical/Dental/Vision coverage - 401(k) plan - Tuition reimbursement program - Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) - Paid Parental Leave - Additional sick leave beyond what state and local law require may be available but is unprotected - Adoption Reimbursement - Disability Benefits (short term and long term) - Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/group legal - Employee Assistance Programs (EAP) - Extensive employee wellness programs - Employee discounts up to 50% off on eligible careerzynith mobility plans and accessories, careerzynith internet (and fiber where available), and careerzynith phone
Requirements
- Call center or customer service experience. - Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. - Occasional overtime may be required. - WFH Requirements: - You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). - careerzynith will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) - Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Career Possibilities
Career possibilities are limitless with careerzynith. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of careerzynith, we'd love to hear from you!
Equal Employment Opportunity
It is the policy of careerzynith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, careerzynith will provide reasonable accommodations for qualified individuals with disabilities.
Apply Today!
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job