Experienced Customer Service Associate II - Hybrid Role at careerzynith
Are you a customer-centric professional with a passion for delivering world-class service? Do you thrive in fast-paced environments and enjoy working collaboratively with others to drive business growth? If so, we encourage you to apply for the Experienced Customer Service Associate II - Hybrid Role at careerzynith, a leading wholesale distributor of security and low-voltage products in North America. As a Customer Service Associate II at careerzynith, you'll play a vital role in delivering exceptional support to our customers, driving business growth, and contributing to our culture of performance, development, and endless opportunities. Our team is passionate about empowering our customers to succeed in the exciting and growing marketplace, and we believe our people are our greatest asset.
About careerzynith
careerzynith is a leading wholesale distributor of security and low-voltage products in North America, with a rich history of innovation and customer-centricity. We're committed to building a diverse and inclusive workplace, where everyone feels valued and empowered to contribute. Our team is passionate about delivering exceptional customer service, driving business growth, and creating endless opportunities for our employees.
Key Responsibilities:
As a Customer Service Associate II at careerzynith, you'll be responsible for delivering world-class customer service to all customers, responding to inquiries via phone calls, and addressing account inquiries, orders, returns, quotes, and more. Your key responsibilities will include:
- Delivering world-class customer service to all customers, responding to inquiries via phone calls, and addressing account inquiries, orders, returns, quotes, and more
- Exhibiting in-depth knowledge of careerzynith products, systems, and procedures, and staying up-to-date on new technologies and industry developments
- Listening attentively to customer needs and concerns, providing timely and effective solutions, and ensuring accurate input of customer data and detailed notes
- Meeting monthly KPIs and schedule adherence guidelines, while maintaining a high level of productivity and efficiency in a fast-paced environment
Requirements:
To be successful in this role, you'll need to have:
- Strong verbal and written communication skills, with the ability to articulate complex information clearly and concisely
- 1+ year of customer service experience, with a proven track record of delivering exceptional customer support
- Availability to work full-time hours between 8am-8pm ET, with flexibility to adapt to changing business needs
Preferred Qualifications:
While not required, we're looking for candidates with:
- Experience using Microsoft Office Products, Epicor Prophet 21, and Salesforce
- Bilingual abilities, with fluency in multiple languages
What We Offer:
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- Comprehensive benefits package, including medical, dental, vision, commuter benefits, pet insurance, and 401k participation from day one
- Generous paid time off, including 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3, as well as 12 paid holidays per year
- Four weeks of parental leave without using vacation time, and team member discounts on company products and services
- Opportunities for professional growth and development within a global business, with a focus on performance, customer service, and team member development
Work Environment and Company Culture:
At careerzynith, we're committed to building a diverse and inclusive workplace, where everyone feels valued and empowered to contribute. Our team is passionate about delivering exceptional customer service, driving business growth, and creating endless opportunities for our employees. We're an equal opportunity employer, and we welcome applications from qualified candidates of all backgrounds.
How to Apply:
If you're passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for the Experienced Customer Service Associate II - Hybrid Role at careerzynith. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
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