Experienced Customer Service Consultant - Work from Home Opportunity at careerzynith
About careerzynith
careerzynith is a leading innovator in the retail industry, revolutionizing the way customers interact with our brand. As a pioneer in customer experience, we strive to deliver an unparalleled level of service, ensuring that every customer feels valued and supported throughout their journey. With a strong commitment to diversity, equity, and inclusion, we foster a culture that empowers our associates to grow, learn, and thrive.
Job Summary
We are seeking an experienced Customer Service Consultant to join our team at careerzynith. As a key member of our customer experience team, you will be responsible for providing exceptional support to customers, ensuring a seamless and personalized experience from initial contact to delivery. This is a unique opportunity to work from home, leveraging your skills and expertise to drive sales and exceed customer expectations.
Key Responsibilities
* Connect with inbound customers online and over the phone to understand their needs and preferences
- Utilize your knowledge of careerzynith's inventory to guide customers towards vehicles that meet their requirements
- Provide comprehensive support throughout the car buying journey, from online sales to appraisal, finance applications, and vehicle delivery
- Ensure a seamless transition from online to in-store purchasing, delivering an unrivaled customer service experience
- Mentor and guide colleagues as your skills and expertise expand
- Achieve sales targets while maintaining an iconic customer experience
- Acquire the Automotive Sales Persons License in specific states, as required (may involve testing and travel)
Benefits and Compensation
* Competitive hourly rate: $18.00 - $26.70
- Opportunities for performance-based sales incentives
- Comprehensive benefits package, including:
+ Paid sick time: up to 48 hours per year + Paid vacation time: between 80 hours and 200 hours per year, depending on years of continuous service + Paid holidays: 8 hours of pay for each of 6 scheduled holidays per year, plus 1 floating holiday + Holiday Premium Pay for working on scheduled holidays
- Flexible work arrangements, including the option to work from home
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
Qualifications and Requirements
* Sales and customer service experience, preferably in a retail environment
- Strong listening skills and a customer-focused approach
- High level of self-motivation to achieve performance goals
- Excellent written and verbal communication skills
- Ability to learn and master new technologies, with strong computer skills
- Open availability for shifts, including nights, weekends, and holidays
- Willingness to adapt to shifting schedules two times per year, as needed
- Hybrid role with a requirement for working on-site one day per week
- Must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
What We Offer
* A dynamic and supportive work environment
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package
- Flexible work arrangements, including the option to work from home
- A chance to be part of a team that is changing the retail industry
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and take the first step towards joining our team at careerzynith.
Simple Application Process
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job